Company Response Review Report Review
Continue to lie and refuse to refund our deposit

Numair Submitted this review about AmeriFreight Car Shipping
Review made Live: 7/6/2014 11:56:00 PM
AmeriFreight has not honored our refund after failing to ship our vehicle. It has been over three months and we are still awaiting for our refund. We made the biggest mistake by choosing AmeriFreight as our auto shipping company. We chose them after reading the BBB reviews and other online reviews. They first charged us $345 at the time of placing our order to ship our vehicle from Rhode Island to Texas. We placed order on March 4th, 2014, and after waiting multiple weeks without the car being picked up, we finally cancelled the order. We then went with another more reliable car shipping company that picked up the car in 2 days of our request, and delivered it to us in 1 week for the same price as AF. Since we cancelled the order with AmeriFreight on March 20th 2014, we have contacted AmeriFreight by phone and by email at least 20 times regarding our refund and they have responded with blatant lies about our refund check being "in the mail", as well as then being told to wait 30-60 days for our refund. It has been over 90 days since we cancelled our service, and we continue to receive nothing but lies regarding our refund. This is the worst, most unprofessional, unethical organization that we have had the misfortune of ever dealing with. This organization professes to be the best on their website, but is a complete scam by charging their commission upfront after which there is no motivation or customer service on their part to perform the agreed upon service, nonetheless neglecting to refund the money after the service was canceled. Buyer beware, what happened to us is nothing short of being scammed out of $345 of our hard earned money. We do have a list of our correspondence with AmeriFreight from the start, and if they continue to deny our refund, we will be forced to take legal action
Shipment Details
Origin State:
Rhode Island
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940040785-SC
Quote or Order Cost:
$1100

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 7/7/2014 10:53:00 AM
This customers concerns will be investigated and attended to and resolved within this week. We are not unethical and we do not try to withhold any money that we owe a customer. A follow up message will appear to this comment once the issue has been taken care of. Management.