Company Response Review Report Review
terrible all around

Christine Ma Submitted this review about AmeriFreight Car Shipping
Review made Live: 6/20/2014 12:54:00 PM
Excruciatingly bad! Ordered my car shipping a full 2 months in advance. They were real attentive, answered emails, picked up phone calls, right up to the point where I gave my credit card and placed my order. Then they were silent. Never called when they said I was on their "callback list." Never found me a carrier. Here is a brief summary of their terrible service:
1) Amerifreight changed my agent multiple times. I had to deal with 4 different agents, none of whom ever proved to be helpful: Dustin Himes, then Jorge Cruz, then Jessica Ferris taking over for Jorge when he went on vacation, then Graham Turner.
2) Amerifreight increased my price 4 times: first it was $995, then $1050 when I actually placed my order, then upped to $1200 when I called the week prior to my deadline expressing concern about making my pickup date, then $1300 the following day when I was at my wit's end. Low-balling the quote is playing dirty and increasing it 4 times is outrageous.
3) They never found a carrier, and eventually I had to cancel because I couldn't wait any longer.
4) Did I mention your assigned agent never answer emails or return phone calls after you place your order, and you have to call through their main line to find them or someone else who just happens to be around?
And they give you a $50 discount if you write them a review. Lowballing and paid reviews and inability to find a carrier. Need I say more?
Shipment Details
Origin State:
Massachusetts
Pickup:
Never
Destination State:
Massachusetts
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940043159-TZ
Quote or Order Cost:
$1300

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 6/20/2014 1:57:00 PM
We apologize for the measure of inconvenience our customer has experienced. Unfortunately things sometimes do go wrong and not only in a minor way but totally and unacceptably wrong. We have made some considerable internal adjustments in our organization and had to reassign a number of accounts from one agent to another. We also have been inundated with more call volume and we have been caught off guard. AmeriFreight prides itself in the way we do our business and how we treat our customers. The last two weeks have been challenging but we promise to do our very best to get all things straightened out and attend to every order in the professional manner we have always done. By reading all our thousands of positive reviews in the past visitors to this and our website will realize that there is not one auto transport company out there that will try harder and be more transparent and honest with our customers . We will work hard to fix where we went wrong with some of the few issues we experienced recently. Again our sincere apologies to this and any other costumer who have experienced difficulties with our service over the last couple of weeks. Our issues have been resolved, we are ready to do the same as we have always done. Ship cars at the best possible rate, offering superior service and with the best protection in the industry.