Company Response Review Report Review
DISHONEST OR INCOMPETENT...YOU DECIDE

Jacob Submitted this review about AmeriFreight Car Shipping
Review made Live: 10/2/2013 10:31:00 PM
I was quoted an attractive low rate of $450 and was assured that we wouldn't have any problems finding a carrier for the route within 5-7 days of the available date. 13 days after the available date and after raising the price to $750, my vehicle was picked up.

One of two things happened. One, I was deceived into giving AmeriFreight my business with a low quote and a significant ($300) price hike later on. Or two, AmeriFreight's technical knowledge of the route and a realistic cost was non-existent. In either case this company is sub-par at best and I would never give them my business again.

AmeriFreight did give me a $50 break in order to get the overall price higher and attract a carrier to accept the order, and I did appreciate it. That being said, I would've have preferred to start the process at an ACCURATE price level rather than wasting a lot of time and paying the higher price anyway.
Shipment Details
Origin State:
Idaho
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940029956-UG
Quote or Order Cost:
$750

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 10/3/2013 3:24:00 PM
AmeriFreight prides itself on being honest and transparent. We apologize for this misunderstanding with our customer. Should any of our staff be dishonest s/he would not be working for us any more. Our staff are some of the most competent in the industry. In this instance it would make no sense to have a customer believe that a vehicle can be shipped the distance required by the customer for the rate of $450 including our service fee. For that matter none of our freight agents would have quoted intentionally such a low rate to get business. We simply do not operate that way. We have had a double confirmation that the customer was agreeable with the cost of the shipment and any changes made. We still appreciate a customer's feedback and we will follow through to see where we may have fallen short of expectations.