I searched a lot of companies before deciding on AmeriFreight. It was well worth it. Bob was my contact there and he immediately made me less stressed about this major piece of moving across the country. He explained and educated me on how the process works, and made sure that he answered all the questions I had. He was so polite and took care of everything I needed.
He gave me choices to decide on, and gave me the plus and minus of each choice. When the time came for my car to be picked for a driver, he immediately contacted me by both phone and email. I really appreciated that every time he needed to get in contact with me, he emailed and called. He took care of special requests I had in determining when the car was going to be picked up.
He checked in and made sure I had the phone numbers for the dispatch and driver, and that they had my contact information, so that I could track my vehicle as it was shipped.
As someone who deals with complaints and customer service as a part of my job, I pay very close attention to the kind of service I get, the knowledge of the person selling me something, and the overall experience. I appreciate the importance that good customer service has on the impact of a purchase.
There are many companies to choose from, and I did a lot of searching and researching before choosing AmeriFreight, They do stand behind what they do, and their treatment of customers is top notch. I wish I had another car to ship, because I would use Bob and AmeriFreight again in a heartbeat.
Company Response
AmeriFreight from
AmeriFreight Car Shipping Submitted this response.
Response Date: 6/13/2013 8:45:00 AM
(Google us - Best BBB rated car shipping) Discount rates, AFta protection - Bob 714 408-4422
