We truly apologize to our customer for not living up to his expectations in shipping his vehicle. It is however important that we elaborate more on how we do business and try our best to serve our customers. AmeriFreight always try to negotiate the best possible rate for any shipment, depending on a customer's needs. We explicitly explain to our customers that they need to have time and patience if they want to ship at the economy saver rate. Although we may in many instances not be able to ship at the lowest bid, we still manage to save our customers 100 s of $$ by keeping the rate much lower than most other companies would offer. Should a customer have time constraints, we do have priority shipment options. Our freight agents are always very busy serving customers and will respond as soon as they have news on a shipment. We never deem any order less important than another. We do value every single comment our customers make and will learn from this incident to make your auto transport experience with us as good and better than more than 99% of our very satisfied customers testified.