AmeriFreight was contacted late in the move. I had contacted other carriers and was continually put off. Time was of the essence because the previous owner of the car was going out of town in two days and would not be available to ship after that day. I contacted AmeriFreight and talked with jeff explaining the time constraints. He said he would call me right back. (yeh sure, they all promised me that with no results). Jeff explained that if I could get the seller of the car to take it to the transport shipper, Dependable Auto Shippers, they would be able to load the car and start transport right away. Jeff promised a ten day delivery. I gave Jeff my credit card information and the wheels were set in progress....
During the ten day period (I was very anxious) the car was delivered to the destination point on the ninth day by Dependable Auto Shippers. (I was always able to tract exactly where my car was during transport). A couple of days later Jeff followed up by calling me to make sure that everything went smooth with the move, which it did....
I have shipped about ten cars in the past and let me say they were all a nightmare. Transporters would give me a quote and then not return phone my calls. More than one gave me a quote and then at the very last minute would call and say that the actual transporter could not do the move for the price quoted, however, if I could pay more they could guarantee a transport....
AmeriFreight quoted me a price and followed that up with an email for the price quoted. Jeff insured me that that would be all I would pay. (in the past I had one carrier add another six hundred dollars to my credit card. By the time I got my statement and found that out he already had my money. I called my credit card company to file a complaint only to be told two weeks later that there was nothing they could do since I had given the carrier my credit card information and the transaction was already complete). Jeff had given me several ways in which to pay my balance. I could give AmeriFreight my credit card information at that time, call in with the card information before my car arrived or pay the driver. Needless to say after my previous problem with money added to my card I chose to call in with the final payment on the day of delivery....
The day of delivery arrived. (Dependable Auto Shippers did the actual delivery of the vehicle). I inspected the car for any damage that may have occured during the move, found none, and drove my car home....
At last I have found a reliable transporter and will gladly use them again. They delivered just as Jeff promised. Thanks AmeriFreight for a job well done. While I still may not trust transporters in general, AmeriFreight has earned my trust and I will continue to use them....
Sincerely...
Dan Brady...
(a satisfied AmeriFreight customer)
Company Response
AmeriFreight from
AmeriFreight Car Shipping Submitted this response.
Response Date: 11/15/2011 2:53:00 PM
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