Ron, Thank you for your positive words. I do agree that the communication was not the best by the driver. I will argue that pick up and delivery with in a 10 day period over a holiday weekend and a 2500 mile trip is a very timely service. 4 stars on the communication and 5 on the promptness would be a more fare assessment. I do believe that the car was picked up in a reasonable amount of time and also delivered with in the 5-7 days as discussed. Especially over the Labor day Weekend. We always appreciate your business and yes, the customer is always right at the end of the day. Feel free to call or e-mail anytime. Thank you.-mike P.S. Always appreciate the support of the Wounded Warrior Project. Thank you. www.alpinetransportinc.com 800-735-6602