Michele, I'm sorry to hear you weren't happy with our service and don't feel as if we deserve such a negative review. The car was picked up on a friday as we said and it was delivered on Tuesday as we said. It was also not the only car that we had to worry about. As far as where the car was for that time. It was on the truck. Just like we had said. Expect 3-5 days for travel time. Again, thank you for your business and I'm disappointed to hear your dissatisfaction.-mike