Company Response
Sarah Christen from
Alpine Logistics LLC Submitted this response.
Response Date: 12/9/2014 1:11:00 PM
The day I crossed paths with Xena...I honestly don't believe this review deserves a serious response as thousands of our happy customers and loyal clients over the years would attest to the way we do business. Although I'm never one to not defend myself or this company either I will play along. Xena is leaving out a lot of facts, being dishonest and quite theatrical. To start with I spoke to Xena shortly after her quote request came in and I knew right away she was going to be very difficult. But me being eager to help everyone no matter how challenging it can be I was ready to help. I know that not every customer is pleasant. She wanted to ship her 2005 Ferrari from Boca Raton to Beverly Hills ASAP on an enclosed carrier and of course at the lowest price....I tried to explain to her it would be tough on such short notice but I would make some calls to some of our good relationships who run this route (FL-CA) to see how quickly I could schedule as our trucks were booked. I did get a hold of one of our great contacts who, has really nice hardside enclosed trucks, could pickup within 2 days and not to mention at the low end of what I quoted her, which I thought she would appreciate. I did provide her with the company's DOT, MC numbers, owner's name, phone numbers and insurance certificate with their insurance coverage. I even gave her their facebook page. Not to mention she called them and verified all the info and their facebook. I'm not sure what she finds skeletal about that much info as there isn't anything else I could provide. They have a 100% rating with 0 negative ratings and 0 bad reviews. When she called them they got the exact same offensive tone from her, very rude, questioning their professionalism and stature as a carrier and overall company. They called me back and decided they wouldn't take the load because of her better than...attitude and didn't have time for all of her drama. At that point I really felt like anybody that crosses paths with her probably has the same impression/experience. Throughout talking with Xena during the phone calls she kept reminding me that she's a professional woman, a high end realtor and that she should be treated differently as a female... I politely explained to her I treat all of our customers with the same respect and courtesy whether they're male or female. Whether they are a high rolling realtor sending their Ferrari to Beverly Hills or a hard working male or female school teacher or firefighter sending a Camry to Des Moines I provide the same great customer service. Anybody who's worked with me knows this and that I take my job very seriously and I'm available to my customers pretty much 24/7 if they need anything. In closing overall Xena seemed to have a very high sense of entitlement and I don't think I or anyone else can satisfy her. Dave Fountain, Office: 515-207-1494, Cell: 712-210-4019, dave@alpinetransportinc.com