Company Response Review Report Review
Transport Pick-Up

Bren C Submitted this review about All Terrain Logistics Inc.
Review made Live: 6/6/2017 3:35:00 PM
Oh how disappointed I am with this company. They had received such good reviews on several transport websites. I called to schedule a pick-up of a vehicle for a week out. I was told I would receive a call from dispatch on that day (a Monday). My father had scheduled to be off of work that day so that he would be available at any time for the pick up of my car. The day of pick up arrived and neither of us received a call from dispatch, a driver., or any representative of the company. I called Kevin T. at the All Terrain (who I was working with) Monday morning and he said that dispatch would be calling me. They never did. When I didn't hear anything several hours later, I tried several times to contact Kevin or anyone at the company to find out the status of our transport pick-up. I only got the voice mail for Kevin and on the company's main number. I left a message but no one called me back. On Tuesday, I called at 6:30 a.m. PST to find out what was happening. Kevin seemed surprised that the car was not picked up (even though I left a message on his voice mail). He said he would call me back in 30 minutes with an update. His exact words were, "I will keep my word." Two hours later, I called him. They could not contact the driver. Finally, several hours later, I was called with "good news." They found a driver who could pick up my car - five days later than scheduled at a cost of $100.00 more!! I asked for a discount or compensation but was told he would not do that. When I told him that I would be cancelling their services and find another company and would be giving an appropriate review of my experience, his tone became rude. This is definitely not a company that is reliable and they will not work to make right their mistakes. I would not recommend this company to anyone.
Shipment Details
Origin State:
Florida
Pickup:
Not Provided
Destination State:
Nevada
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
86561-XH
Quote or Order Cost:
$1000

Company Response
Gustavo S from All Terrain Logistics Inc. Submitted this response.
Response Date: 6/15/2017 5:11:00 PM
We really apologize the inconvinience you had with our company, this kinf of opinion help us to correct our mistakes and keep working hard to correct our mistakes and keep improving everyday. again we really apologize and have a blessed day