Company Response Review Report Review
Un-real

Jadon Anderson Submitted this review about All Auto Trust Transport
Review made Live: 7/26/2009 3:30:00 PM
First of all I cant wait to use the 200 words. Im also going to report this company to the Better business bureau. I will start off in point form.
- The truck was to be picked up on the 22nd, the first driver showed up a day early. The truck was not ready at that time due to getting detailed.
- They promised that there would be another truck in the area of the 25th but could not pick it up for that price. The driver wanted another 400.00. Just because the truck was lifted and running bigger tires. I agreed to pay that, just because we needed that truck in Washington for holidays.
Once the truck driver showed up he said that he could not take it as this company "ALL AUTO TRUST TRANSPORT" told him it was a Ford F-150 Reg, Cab. The Truck is a F-250 Crew cab. So he could not pick it up. Now its Sunday and I cannot talk to them. I have now made the decision to cancel with them. I will not listen to there lies and promises.

Do not use these guys. Im off work for another month. Im going Bother this company everyday, if I have to.....

I cannot believe that a company can operate like this. Who would work for these type of people ?
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Anderson
Quote or Order Cost:
$1000

Company Response
glenda matus from All Auto Trust Transport Submitted this response.
Response Date: 8/21/2009 2:17:00 PM
the customer was aware that there was a 3-5 day window for pick up ,the car was dispatch for pick up one day before his first available for the price that was quoted ,we contacted the customer and he said he did not want the car pciked up because he wanted to finish details on it ,a could not release ,we went and alocated another driver .the driver went to pick it up and the customer did not advice us that it was lifted .we tried everything to satisfy the customer .in the end the customer did not want to wait to more days for another driver and we went and did as the customer wanted and refunded his deposit