Company Response Review Report Review
Minor Damage

AutoBuyer Submitted this review about All America Auto Transport
Review made Live: 5/24/2008 10:01:00 PM
Vehicle was meticulously inspected by the delivery driver, with every scratch and ding noted. When the car was delivered, however, there was an undocumented dent on a door. The driver denied that he had anything to do with it and refused to note the damage on the form, meaning I have no way to file an insurance claim. I had no choice but to accept the car, as we were out in the street in traffic, which was rather dangerous. The problem with these brokers is that they really don't have any control over the drivers. I will say, however, that Jaymes was completely professional and I felt very comfortable that he was taking caring of things on his end. My issue is really with the driver, not the company.
Shipment Details
Origin State:
Maryland
Pickup:
Early
Destination State:
South Carolina
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Lacher
Quote or Order Cost:
$400

Car Condition
  • Vehicle was damaged
Company Response
Steve Walter from All America Auto Transport Submitted this response.
Response Date: 5/25/2008 8:27:00 AM
We are very sorry to hear that your vehicle was damaged and that you feel it was the drivers fault. If this is the case we will certainly discontinue to do business with that company. I am also confident that Jaymes will do everything to help you rectify the situation. Also you did state that the problem is with the Carrier and not the Broker, so why would you give us 1 star out of 5 if you gave us great marks for honesty, knowledgeable, hold times, and overall customer service? AAAT