The very first thing we want to do is offer our most sincere apology to Mr. John Colarossi. And we completely understand why he feels the way he does. We acknowledge that from his prospective that it looks and sounds bad. However, it is not as it appears. It is true that his first available date was Sept. 2nd and that on the 14th Jeremy called John to let him know we had a carrier but that spot was $110 (not $150) more than his quoted amount. We explained that was the first available Enclosed carrier we have had and just wanted to let him know about it. He declined this spot at that rate. Following that we had another carrier contact us who stated he could get Johns vehicle the next day. HOWEVER, we did not know that this carrier was an Open carrier. We told the carrier this was an Enclosed transport and it was on the paperwork as well. It is still unclear where the breakdown in communication occurred. We did in fact email John the dispatch notification, as we do every customer. However, he stated he did not receive this. Of course, when the carrier showed up with an Open trailer John was furious with us, and rightly so. Anyone would feel the way he does. But this was an honest mistake and absolutely not intentional on our part nor the carriers part. We have taken measures to insure that this never happens again. We are not a dishonest, shady company. Our history and reputation (an A rating with the BBB and 5 Star rating on Transport Reviews) in the auto transport industry proves that we have earned and deserve these high marks. We again extend our hand to Mr. Colarossi and apologize for this unfortunate situation. We wish him all the very best!