Mr. Ravi Gupta placed his order in December of 2009. From the very beginning he was not happy with the cost of the transport but placed his order regardless. The transport cost was reasonable and what the industry demand was at that time. He paid exactly what was contracted. When his vehicle was picked up on December 16, 2009, the carrier noted on the bill of lading the damage already existing on Mr. Guptas vehicle. After the vehicle was delivered and signed for, Mr. Gupta tried to claim that the damage was worse. This claim was and is false. The damage was clearly noted at the time of pick up which is why his claim has been denied by the insurance company and why his complaint with the BBB is determined unfounded. We have not heard from Mr. Gupta since December 29, 2009. We did fully explain to him the claims process and faxed him a certificate of insurance per his request. We did our very best to assist him every way we could. However, his claims were denied because they were false and no damage was done to his vehicle by the carrier while in transit as was noted on the bill of lading.