First I want to apologize for the experience that you feel you have had with our company. We try our best to make everything clear on every transport but it seems there was a misunderstanding. Gene, remember when you called us to verify your quote because you had received an automated quote? When we verified the info submitted it was incorrect and so we had to give you a new quote. That was why the price went up, because it actually wasn't quoted right through the automated online system. When we took your order neither we nor you knew that the vehicle you bought had a really long (longer than normal) bed on it. So when the driver went out to get it he couldn't fit it on his carrier. Remember when we called you this was all news to you, you didn't know that the bed was so long. So then we had to assign another carrier quickly that had two spots open to fit the vehicle because it was extra long. In the terms and cond's it says that if the vehicle is not what we thought it to be when the original quote was given then the price could change. Well we verified that this was going to be ok with you and you said yes so we sent out the new carrier promptly to get it picked up. We were really shocked to see that you posted this review as a bad rating because we thought we were all in the understanding of what happened. I again am sorry that you had this experience we always try our best to make every situation a great one. Please accept our apologies, and thank you for your business.