We did apologize to Mr. Howard because he was not happy about the situation. However after we investigated the carriers side of the story we found Mr. Howards story to be a little misleading. The carrier we assigned Mr. Howards vehicle to has a 100% rating in this industry. The carrier tried to deliver the vehicle a couple days earlier because they were running faster than schedule. Most of the time customers are happy about this. When the carrier called to schedule a delivery Mr Howard told them that he couldn't receive delivery that day. The carrier said that was no problem that they would just go on and make their deliveries in the lower parts of FL and come back up to Hollywood to deliver to him after they were done. Mr Howard called them the next day and wanted his vehicle that day. The carrier told him that the car hauler was already 40 miles away in another city making deliveries and wasn't going to be able to make it back up for another day or so. Mr Howard began to get mad and so the carrier said that one of the drivers could drive it back to him but that the car hauler was scheduled already to meet customers that day. Mr Howard got mad that the carrier offered to make that arrangement and still demanded his vehicle get there that day. The carrier did make arrangments for a smaller car hauler to bring it to him that day. Mr Howard was hard to please because he wasn't ok with them being early and then yet wasn't ok with them coming back up to him. The carriers are on schedules and have to proceed with their route. The usual policy is that the carrier would put the vehicle in storage at the owners expense, but they did not do this to him because they were trying to satisfy him. Mr Howard's vehicle was never driven for any distance other than to load and unload the vehicle. Again we apologize that he felt the way he did about the situation.