Mr Larry Semann , We had in our records that you were very happy with our service because we had your vehicle picked up in 4 days from the day you said it could be released to the carrier. You originally went with our Rockbottom rate that is designed to move in 1-10 business days, for the customer not in a rush and wanting a cheaper rate. Shortly after you placed your order you chose to upgrade because you decided you wanted a quicker pickup. The price increase was completely your choice and we are sorry that you were unhappy about the decision. We did have your vehicle picked up in that guaranteed time frame. You are correct that we have 3 different tier shipping options. We have designed this Shipping option tier because there are some customers that rather save money and are not worried about the vehicle moving quicker than a week. The other two shipping options are designed for the customer that is in a hurry, such as yourself, and want a vehicle guaranteed picked up in 1-3days. As you experienced we have the upgrade option. Looks like on your order you chose to go with Rockbottom originally because you were ok with your vehicle moving in 1-10 business days, then 4days after placing your order you decided to switch to the guaranteed 48hr pickup option and you upgraded. Which we did then have your vehicle picked up that same day. I would like to mention that there is no small print. We spell out these options on our website, the original quote we send you, and in our terms and conditions that customers sign so they are fully aware of the time frames and options. Thank you for allowing us the opportunity to work for you. We greatly appreciate it.