Alana
Submitted this review about Advanced Logistics Review made Live: 6/18/2008 5:24:00 PM
I spoke with Barry 3 weeks in advance and he gave me the run down of how the cross country pick up and drop off will go - but it was very far from how it actually worked. Once they got my $200 deposit, my contact changed to a foreign man who was hard to understand over the phone, and would tell me everyday that the car would get picked up tomorrow morning. I would make arrangements, wait, hear nothing, then call again that afternoon to hear that he can pick it up the next day. This went on from Tuesday to Friday - when I had already left (Friday was outside of the liberal 3 day "pick-up" range that I had signed my contract with and paid a deposit for) - and even Friday felt like I was pulling teeth. I had to leave my car with someone else to deal with (unacceptable) and hope that everything went smooth. We were told it would take 4 to 5 days to get there. On the 8th day, without the promised 24 hour notice, I got a call demanding that I get to the drop off address because they were waiting there with my car. Ready with cash in hand, I go out of my way to meet them, to find out that I owe an extra $130 - which I don't have in cash. I couldn't get a hold of my original contact, Barry, and my choice was to pay the money or not receive my car. I figured the $130 was worth getting this ordeal over with, so I went to a local ATM (accept only cash - a little unnerving), and paid the driver (also foreign and hard to understand). I left Barry a "please call me back" message - and never heard from him. The whole experience was terrible, please look elsewhere if you want to transport your car.
Shipment Details
Origin State:
Connecticut
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
79577-HG
Quote or Order Cost:
$1054
Car Condition
Report Review
I would like to report this review.
Please use the drop down below to select a reason to remove this review.
Duplicate Review
Please enter the web url of the two "Duplicate" Reviews.
Bad Language
Too Short
Other Reason
Bad Language
You will need to Log In to your account.
Then you will be able to run the "Non-Customer-Review" proccess.