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They damaged our SUV and could not care any les

Kathrin Gariepy Submitted this review about Advance Car Carrier
Review made Live: 3/8/2010 5:37:00 PM
We shipped our Volvo XC90 with ACC in October. The pick up went well, but when the car was delivered it was damaged and, the odometer showed that someone had drive our car for 26miles although our vehicle was supposed to be on one trailer all the way from GA to WA.

We filed a claim with them right that same day. No response! Every time I called, they put me off and told me someone would call me back. I emailed them estimates that showed the damages run around $1600. All they had to say was that from the pictures I had emailed they could tell the damages was no more than $300. Ridiculous!!! Plus, they said on the back of the contract it says that they are not responsible for "Acts of God" and that we had to prove it was their fault. When I said I wa going to see a lawyer all they said was 'go ahead'.

They are by far the most careless and rude company I ever had to deal with. I can only advise everyone to stay away from them.
Shipment Details
Origin State:
Georgia
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Used brooker
Quote or Order Cost:
$1050

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
vall from Advance Car Carrier Submitted this response.
Response Date: 7/23/2010 4:10:00 PM
The estimate for $1600 was also for all pre-existing damages made to the vehicle before transporting. According to our Bill of Lading with the terms and conditions on the reverse we are not responsible for any pre-existing damages. We only was responsible for a damage that happened during transportation, which was little dent and scratch. That damage was evaluated for no more than $300. We offered to cover only the damage that we were responsible for plus $100 for extra 26 miles, which usually paid 0.33 cents for a mile.