We too recommend all potential customers review our policies which are freely available on our website in our Terms. We welcome their research so that our and customer responsibilities are clearly understood and the lack of merit of this review will be obvious. The deposit was not taken at the time of booking – it was taken after we provided the customer with a transport company, which btw takes a lot more than a phone call. By signed contract Mr. Cancelino agreed his vehicle would be available for transport on 11/17 – 11/19. We provided a carrier to pick it up on 11/17. The dealership told the carrier company that the vehicle wouldn’t be ready for another week and would not release it for shipment. There is no justification for a refund or for this negative review. Our policies were disclosed to and accepted by Mr. Cancelino in writing prior to the work being completed and the charge being made. We rendered service exactly as we were authorized to do. The claim of having said the vehicle may not be available during the period he agreed it would be available makes no sense.