Please know, at our company we do our very best to ship each car. We take a deposit so we know we have a genuine, committed customer. When we secure a carrier we want to make sure there is a real customer there for the carrier to pick up the car and not have to go and hunt for the customer. We are in the office 12 hours a day, every business day, and are reachable all day long by telephone and email. If we are on the phone helping another customer or with a carrier dispatching cars, your calls are always returned as quickly as possible. This customer claims that we couldn't be reached is absurd. We worked on this order from the moment we received it, to ship this huge SUV from Arizona to a remote city in Alabama. Each move is unique, and a lot of calls go out to carriers to find specific carriers going on your route, most cars move swiftly, some are more challenging. In the case of this customer, he grew impatient and called to tell us to cancel the order as they needed the car picked up by a specific date. We put a great deal of effort and I'm sure if they decided not to cancel the car would have moved within another few days, but they decided not to wait. Patience is the key to shipping.