response to AA All Star Discounts Response

Mary West Submitted this review about AA All Star Discount Auto Transport Inc.
Review made Live: 1/24/2013 11:58:00 AM
I'm writing to respond to AA Star Discounts false accusations on Mary West's review of their company.
The pick up location in Kentucky was not remote (5 miles outside of Lexington). It wasn't until AA All Star didn't agree to terms that we canceled and ask for a refund which we were told we would receive in the mail and haven't received.
Bottom line, read the Better Business Bureau reviews as that reflects the type of business they are, or lack there of.

Company Response
Lisa from AA All Star Discount Auto Transport Inc. Submitted this response.
Response Date: 1/29/2013 7:12:00 PM
We strive to make each move a happy and pleasant one for all of our customers. Thankfully almost all of them are. Occassionaly, we run into customers that are difficult, as the case with Mary West. I am not sure what she means by saying our company didn't agree to her terms??? As why would any company agree to a customers terms? But whatever, we will agree to disagree with Ms. West's accounting of what happened. The bottom line, that she leaves out is, she went with another company for several hundred dollars more; which is basically bidding against yourself, never a good thing. As for the Better Business Bureau, that is a private agency, not a government agency. ABC News Show 20/20 reported on the BBB, and found that companies that are paid members receive high ratings. No Surprise of course! The terrorist group Hamas, received an A+ rating when 20/20 paid to join, as part of their report. Here is the link to that report : (just copy and paste into your browser). Better Business Bureau: The Best Ratings Money Can Buy - ABC ... ABC news.go.com › Investigative Unit