All claims issued by the customer above are a result from misinformation. When we conduct business with the broker, they give us all the necessary information. The broker receives this information from the customer whose vehicle we are transporting. Our company depends on the information given by the broker, which in this case, was incorrect. The customer claims to have his contact info on the Bill of Lading, which is true but, we do not use the Bill of Lading as a reference for contact information. Its sole purpose is to serve as a before and after inspection sheet for damages. The reason behind ''obliterating'' the contact info was to prevent the storage facility from making a mistake. For example, a storage company unknowingly called the customer and asked them to pick up their car when the customer had never paid and the company had made a simple mistake. We also didn't let the customer know the location of their car for similar reasons. We have had customers go to the storage facility and use a spare key on their car and leave without payment. There has also been a customer that has gone to the storage facility and said they have paid for it, when they haven't, and driven off without payment. Therefore, it has become a company procedure to take such steps as keeping the location undisclosed and requiring the customer to pay before receiving the vehicle. Our ''fraudulent'' procedures are carried out to ensure that we aren't victimized of fraud by our customers, rather then trying to scam them.