Mr. David Wheelock is correct that we were unable to move his car for over a month. He called us every week and we told him that we couldn't find a carrier as it was extremely busy coming out of Arizona. He also contacted us by email several times during that time. We added our commission to the carrier pay to try and make it more attractive, but still were unable to move it. We suggested on at least 4 occasions that he should see if he could find someone else to move it as we had done all that we could. He insisted that we had to do it and was uninterested in adding any money. We said we would continue trying. Why did Mr. Wheelock not try another company? I am sure he did, without any success. Why else would he fly down and drive it home? I'm also sure he gave the other companies the same kind of review. There were several hundred cars coming out of Arizona at the time. Many of them well past their scheduled pick up dates. Mr. Wheelock's deposit was refunded immediately upon cancellation. FYI the following was in Mr. Wheelock's contract: 4. There are situations where we are unable to find a carrier to move a vehicle. If for any reason we are unable to schedule your vehicle, any monies that we have received are fully refundable. However, we will continue to schedule it until we are advised otherwise. We do all we can to move every vehicle, but as with every company we do not have a perfect record. Last year we moved over 95% of our orders. I doubt that any other company can say the same. Across USA Auto Transport