Company Response Review Report Review
Waste of time

Kim Submitted this review about A Across USA Auto Transport
Review made Live: 7/6/2009 11:26:00 AM
I was told after I deposited $175.00 with A Across USA transport that ( in writing in e-mail ) my motorcylce would be picked up on or after 6/25/2009 and it would take 3 days to deliver it to me. Finally, after several calls and being told they had no one to pick up the bike, I cancelled the order on 7/6/2009, 12 DAYS later !! If I had been told upfront that they had no idea when my bike could be picked up and delivered, I could have made other arrangements. But I was told for 12 DAYS that they were working on getting it picked up.!! The only good news is that they did not keep my deposit. They gladly refunded it back to me. Another company I called does not refund deposits !! I am now going to take 2 days off work and go get the bike myself. You know what they say... " if you want something done right, do it yourself. " A complete waste of time is all I got from this company.
Shipment Details
Origin State:
Arkansas
Pickup:
Never
Destination State:
Maryland
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
308076 BE
Quote or Order Cost:
$675

Company Response
Jack from A Across USA Auto Transport Submitted this response.
Response Date: 7/6/2009 12:50:00 PM
As with all companies we do not have a 100% on time record with all of our tranports. When we have trouble moving vehicles we add our commision to the rate to make it more attractive to the carriers. That's all we can do. If we are unable to move a vehicle we refund the deposit. We do move over 95% of our orders which is the highest in the industry. I apologize for the bad service. The holiday weekend caused a lot of delays. In fact right now there are over 8000 vehicles across the country that are late being picked up. Fortunately only a couple of them our from our company. Sincerely, Jack Deinum