Company Response Review Report Review
Poor services on authurity of 7-star auto transporrt

hemn salem Submitted this review about 7 Star Auto Transport
Review made Live: 11/21/2013 11:19:00 PM
I was promised the pick up of the vehicle on a Thursday, latest the next day. However the car was not picked up for another 9 days and arrived on a Tuesday, piling up huge storage fees. I was charged a deposit of $100 as soon as I called but due to their mismanagement of assigned drivers, I had to call the transporting company myself to have them pick up the car. 7-star was very quick to take a deposit but did not even follow up on my order. This was horrible mismanagement. I will never request 7-star auto transport to coordinate pick up and drop off of vehicles again.
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
211826-ZM
Quote or Order Cost:
$520

Company Response
Jack Saban from 7 Star Auto Transport Submitted this response.
Response Date: 12/16/2013 5:05:00 PM
Unfortunately carrier was delayed on pickup. 7 Star had no control over it. 7 Star offered a refund from deposit to help customer, but customer refused. Customer requested $260 from 7 Star or he would not remove bad rating. Sorry we do not buy reviews. Carrier is allowed by law to be delayed.