Company Response Review Report Review
Auto transport - Ohio to Texas

Gabrielli Submitted this review about 477 Express Auto Shipping LLC
Review made Live: 5/12/2011 5:03:00 PM
477 is a Broker, not the shipping company, so they Broker out work to independent drivers.
477 quote was $620, since it was standard, open truck carrier for a small, older car and they had a truck in Ohio. They asked for and received a credit card $150. down payment (Which is the amount they actual earn). The remaining cost of $470 was to be paid COD directly to the truck driver when the car was delivered to San Antonio. They were to call the Seller of the car 24-48 hours before pickup and never did, so when they arrived 2 separate times he was not at home. It took over 2 1/2 months, with me making calls every week to see when it was going to be picked up. I had to offer an additional $100. to get a truck to pick it up, which would be $570 paid COD to driver when it arrived.
The driver called and said he picked it up and would be in my town in 3 days and needed $750. I called Carlos the owner 3 or 4 times and said what's up? He said there was a mistake and he would call me back. When the car arrived, Carlos or rep from 477 never had called back and I had to pay $750 to get my auto. 477 owes me $180. What are the odds of getting it?
Shipment Details
Origin State:
Ohio
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
41194
Quote or Order Cost:
$620

Company Response
mayi from 477 Express Auto Shipping LLC Submitted this response.
Response Date: 5/16/2011 1:53:00 PM
To Whom It May Concern, this customer Mr. Gabriel Villagran placed his order on 02/19/2011 to pick up his 1972 Chevrolet Coviar from William Becker whom resides in Berea,OH. We had contacted William at pick up location who advised us that he is an officer for the US Military and has a very complex schedule. Right away, we scheduled pickup for the 02/28/2011 after calling William Becker to let him know the date, Mr. Becker informed us that the date was not going to work because he was going out of town due to his work.. That he'd be back in 3 weeks from 02/28/2011 and that the earliest day of pickup would be on 03/24/2011. On the 24th of March, we dispatched a carrier to pick up the vehicle. Upon issuing the order for pickup, we received another call from William Becker that on the 24th he was not going to be available. He was going to let us know about the next available pick up date. We immediately informed Gabriel Villagran of the situation. He advised us that we had to do whatever Mr. Becker says. Gabriel Villagran advised us that he will call us back to let us know the arrangements he made with Mr. Becker. On 05/01/2011 we received a phone call from Gabriel stating to please call Mr. Becker and that the vehicle was ready for pickup. We advised Gabriel that the fuel prices went up and that there might be a higher carrier fuel surcharge. He gave us the green light to do whatever we have to do to get his vehicle moved. On 05/06/2011, the unit was picked up with Gabriel’s permission of the increase and delivered to his residence. After vehicle was being delivered, he turns around saying that he was not going to pay the fee that we had agreed to by phone. 477 Express Auto Shipping, LLC did not charge him for any changes on times, dates, and carrier’s dry runs. All of these expenses were paid by 477 Express Auto Shipping. We have all documentation of the dispatches that were made to carriers for Gabriel’s vehicle for pick up without any success due to Mr. Becker’s availability and re-scheduling. We tried our hardest to please our customer's need. Our job was done to the best of our abilities.