Company Response Review Report Review
any quess

lyle bouissey Submitted this review about 1st Choice Shipping
Review made Live: 5/9/2006 9:11:00 AM
contracted with company on april 13 to bring pickup truck from columbia sc to east dickinson ny
for $725.00 explained the truck needed to come to upstate ny according to them no problem

one week later called company still not assigned to carrier "lots of vehicles coming out of flordia give it some time"

called again 2nd week "been turned over to Brandy to handle since now 2 weeks old have added some of their $ to trucker to get load to go call and talk to Brandy on Mon" so called back on Mon and spoke to Brandy "i'll add some $ to the load from us and will talk to dispatcher today to see what the problem is" asked her to call me back and let me know since truck was at auto dealership

called again on Wed since no call back and asked if more $ or place was the problem.
Brandy not in office (agreed to call back on Wed during Mon phone call) will check" added $75.00 of their money to get load to go today do I know where east dickinson is upsate and very rural"

called Fr am asked it is was the money or the place would more $ or changing location to Plattsburgh be better willing to do one or the other "slow day will work on it and let you know"

Fri pm checking my email truck to be picked up Sun and delivered Mon for $825
called not sure dealership open on sun and where are the delivering vehicle "east dickinson and call this number and can talk to driver"

called "driver" (dispatcher) picking up sat they had talked to dealership and delivering to east dickinson mon pm

got call from dispatcher on sum pm vehicle now going to plattsburgh "east dickinson 100 miles out of the way and need to be in plattsburgh for 10am for pick up " will not lower $

let call for 1st choice machine only no call back to date

vehicle delivered to wrong location 1 hour late

will never use company again very poor communication expect company to know their business should have knowed where east dickinson ny was before agreeing to job or $$

TOOK 3 WEEKS AND $100.00 OVER QUOTE PLUS WE HAD TO PAY TO HAVE VEHICLE SHIPPED FROM PLATTSBURGH TO EAST DICKINSON (OVER 100 MILES)

NO ONE INCLUDING THE MANAGER BRANDY COULD PICK UP THE PHONE AND CALL US EVEN ONCE TO DISCUSS THE PROBLEMS WE WERE HAVING
Shipment Details
Origin State:
South Carolina
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
519437
Quote or Order Cost:
$825

Car Condition
  • Vehicle was dirty
Company Response
from 1st Choice Shipping Submitted this response.
Response Date: 5/9/2006 1:03:00 PM
We first want to apologize for all the delays and problems during your transport. First we have to say that you were told this transport could take some time due to the fact your delivery was on the New York/Canada boarder, also due to the fact that you placed your order right in the middle of a huge gas price increase...from the time you placed your order, two weeks later diesel was up by 35 cents a gallon, and unfortunately there is nothing we can do about that. AS far as the delivery 100 miles away from your destination, I spoke to you personally and that was what we agreed would help get your car moving and it did within 2 day.