It’s a mystery to me that 1st Call Auto Haul is receiving the blame here, but I’ll try to sort this out for the auto transport community. Bernard initially booked his auto transport through a disreputable broker, North American Auto Transport (see his review of them from 10/5/2007). During this portion of the auto transport, which 1st Call Auto Haul had no part of; the seller of the vehicle had claimed the car was available to be released anytime. He then suddenly became unavailable for over a week. The assigned carrier had traveled into New York on three separate occasions (all pre-arranged with the seller) to pick up Bernard’s vehicle. This is important because over a week had passed from the time Bernard had his vehicle inspected to the time in which it was actually picked up. It’s also important because SAS, the carrier, said the seller acted suspiciously during that time, evading their calls and not making the vehicle available when he previously said he would. Needless to say, the vehicle did not make it onto the truck heading for Colorado, and therefore had to sit and wait until the truck returned before it could be moved. Again, SAS did everything they could to get the vehicle moved in a timely manner, but it was the delays of the seller that caused Bernard’s vehicle to “miss the boat”. It was also this delay and suspicious behavior that led Bernard’s own insurance company to deny his claim. Before 1st Call Auto Haul helped Bernard, we told him we do not use multiple carriers to transport vehicles because if something goes wrong, it will be difficult to prove who exactly is responsible. Bernard understood this but wanted his car as soon as possible, so 1st Call Auto Haul helped him extract the vehicle from SAS, pay them for their services, and get the vehicle to him in Colorado as quickly as possible. We contracted with Diesel Express to pick-up the vehicle in NJ and deliver it to Bernard 4 days later in CO. I’m not sure the vehicle was late, since it takes a full 3 days (600 miles/day) to drive from New Jersey to Colorado. The inspection through SGS Inspection Services did read that the vehicle “drove true” but it neglected to mention several other defects on the car that both auto carriers pointed out, spec