DO NOT USE THIS SERVICE!

Kerry Submitted this review about 1Flat-Rate LLC
Review made Live: 7/5/2014 9:08:00 AM
Do not use this service ever!! This is the second time I am posting this review as 1 Flat Rate has declined I have had an order with them, that is how dishonest this company is. They used a carrier called Philly Express which was 4 days late in picking up our car in California and never delivered the car as promised. We had to meet the driver in another state so we could get our car. 1 Flat rate did not refund the money for express service and the door to door service that we paid for. 1 Flat rate didn't know the car hadn't been picked up and didn't monitor where/when the auto was. I understand they are a broker but the negligence of the company and carrier service were insulting and unprofessional. DO NOT USE THIS SERVICE.

Company Response
1Flat-Rate from 1Flat-Rate LLC Submitted this response.
Response Date: 7/9/2014 10:39:00 AM
Yes. As you correctly point out, the truck broke down and there was a delay in picking up your vehicle. You declined another carrier we had as back up. You chose to drive the ten miles to another State to pick it up from the facility. Your vehicle was delivered safely 3000 miles away and you did not pay a cent until you took delivery. - - - - - - - - - - - - - - - - - - Naturally, you are upset. I was on a flight six months ago and it too was delayed taking off. I was upset. I gave the captain a piece of my mind when getting off. He mentioned something about a mechanical issue. I told him I do not care if he had a mechanical issue with his plane. Delays happen !! Not very often thankfully. All the best. I hope your next transport goes smoother.