1 Shot Express is the worst provider of service (and I use the term advisedly) that I have ever had the displeasure to deal with.
I called Chris on May 31. After receiving assurance that 1 Shot would pick my son's Sport Trak up in Long Grove, Illinois on June 2 or 3, and deliver it to him in Los Angeles on June 9, I booked with 1 Shot and paid a $150 deposit. Chris promised that I would receive a telephone call on June 1, advising of the pick-up time on June 2 or 3.
1 Shot didn't call on June 1. When I called that evening, nobody answered the phone. I left a message in voice mail asking that somebody call to advise of the pick-up time. 1 Shot did not return my call.
I called on June 2 and spoke with Chris. He expressed suprise that I had not received a call with a pick-up time. Chris promised to check with his dispatcher and call to confirm the pick-up time. He did not call back.
I called on June 3; this time I spoke with David. David told me that 1 Shot's truck was running late, and that 1 Shot would pick-up the Sport Trak on Friday, June 4, or Saturday morning, June 5. He said that after picking up the Sport Trak, the truck had a straight shot to LA, and would deliver the Sport Trak on time. He also told me that I would receive a phone call by noon on Friday, June 4, advising of the pick-up time. While speaking with David on June 3, I told David that that I noticed that the pick-up address on the Order Receipt listed the wrong suburb of Chicago. I corrected the address over the phone, and sent an email to Chris confirming the information that David had provided, and advising Chris of the correct address.
I did not receive the call promised on June 4. When I called 1 Shot the evening of June 4 to ask about the pick up time, I went into voice mail. I left a message; my call was not returned.
I called the morning of June 5 and reached Chris. Chris expressed suprise that I had not been contacted with a delivery time. He promised to check with his dispatcher and call back promptly. I explained to Chris that I was supposed to attend the screening Saturday afternoon of two movies produced by son at Northwestern, and asked that he get back to me promptly. He promised to do so.
I waited 40 minutes and didn't hear from Chris. I called back and reached John. John told me that Chris was gone for the day. I told John about my repeated calls, and the repeated promises made by 1 Shot. John told me that he would check with his dispatcher. After putting me on hold for a few minutes, John reported that the truck would arrive at my house between 2:00 and 4:00 p.m.
Needless to say, the truck did not arrive, and I did not receive a call from the driver. When I called 1 Shot, at its 954-378-0940 telephone number, I received a message advising that the number was not accepting calls. I made several calls 1 Shot's 1-800-270-6841 number and received messages that "all circuits are busy." I tried to access 1 Shot's website, and received a message that the site is no longer available.
At this point, I don't know whether 1 Shot is an incredibly poorly run company, or a fraud. It appears that phone lines and the website have been shut down, causing me to fear that this company is in the business of collecting deposits, and not in the business of delivering cars.
If I hear further from 1 Shot, I'll update this post. As it stands now, my wife an I are missing the showing of our son's films, and he's going to walking when he arrives in LA next week.
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