Company Response Review Report Review
Not a happy customer!

Jo Submitted this review about Get it Done Transportation
Review made Live: 2/3/2016 11:18:00 AM
My husband and I decided to pick Get it done Transportation based on the reviews we saw – which was definitely not a good decision.

We asked if Get it done Transportation would be able to pick up our cars at the latest on Thursday night (since we were moving out of the state on Saturday morning and we couldn’t be home to release the cars on Friday). The answer from Get it done Transportation was : yes sure no problem the driver will be there on Wednesday or Thursday. Then on Wednesday, nobody called to inform us of the day/time cars were supposed to be picked up. We had to call several times Get it done Transportation because he wasn’t calling back or letting us know what was the schedule.
The driver finally came on Saturday night at 6pm (which was 3 days after the agreed date and we weren’t there). At least, the driver was very responsive and very nice to us and was able to pick up the cars without us being with him.

The exact same thing happened when it was time to get our cars in the other city. Get it done Transportation never called in advance to letting us know what was the schedule for the delivery. Get it Done Transportation also never mentioned the fact that we had to pay in cash or money order the remaining amount for the shipping. When the third-party hired by Get it done Transportation called us 12 hours before the car delivery, we were very surprised that we couldn’t pay by credit card. Considering the amount of money needed, it would have been nice to know in advance that we needed cash/money order. The person we talked to (from the 3rd party) wasn’t friendly at all and almost rude – which didn’t help the situation. After this frustrating call, we tried to call Get it Done Transportation and AGAIN, we weren’t able to reach him in a timely manner. When we were able to get a hold of Get it done Transportation , the answer was always the same :” I will call back soon because I can’t see your order on my phone or I’m not in front of my computer”. He never called back and we always had to call over and over again. I’d also like to specify that on Get it done Transportation website, it’s clearly written that he will be available 24/7 for any questions/concerns. Let’s say it wasn’t the case for my case.

We had to do the “middle man” between the 3rd party who was picking up/delivering our cars and Get it done Transportation instead of just being the customer from the beginning to the end of the process. The only good thing I can say is about this whole process is that the cars were in the same condition as we left them.. which should be the norm for a transportation company.

It’s not the first time I moved a car with a transportation company. The last time was from Canada to the US and the experience was flawless and very smooth. I can’t say the same for this one. It has been so painful and frustrating. I don’t recommend using Get it done Transportation unless you want to waste time by having to call 5 times/day to get an idea of the schedule and the next steps.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
123456
Quote or Order Cost:
$2300

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 2/3/2016 11:57:00 AM
First I want to apologize to Jo that she wasnt 100% happy with the experience. She left out some key facts 1 is how her husband added another car to the transport last minute and we went out of our way to finagle getting them on the same truck, but in doing so it would delay pick up by 1 day. There are many other factors but I refuse to debate and point the finger w/ a customer Ultimately it is our responsibility to make sure each and every client is 100% satisfied and if we didnt for any reason I will take the blame even if their review is filled with in accurate information. With over 1000 5 star reviews and ONLY 28 complaints in two years I believe it shows we go above and beyond for each and every client. Upon request we have 100's of references from anywhere in the country that have received nothing less then 5 star experiences and also references from clients where there was a issue and we went out of our way to make it right. Dave Pein 888-325-1899