Company Response Review Report Review
Lies to get your Money

Sylvia Beck Submitted this review about Ship Your Car Now LLC.
Review made Live: 8/30/2015 7:23:00 AM
I was shipping my car from Louisiana to Virginia. I was told my Patrick at Ship Your Car Now that my car would be picked up for sure on Tuesday and guaranteed delivery on Friday. I said ok and booked the move. When the time came, I could never get a hold of Patrick or the truck transport company. The driver showed up late on Wednesday and delivered the car late on Sunday. Patrick said he would call the driver and let me know exact times and I never heard from him again. This is a horrible company, do not ship your car with them. They claim they're the best and the most honest and they are not. They just want to book your car and then you can take care of the delays. They will never call you back, I called asking for a discount due to the delays and incurred and expenses and I never heard from the company again. Because of all my delays, I incurred extra expenses that I was not planning for and being carless was a HUGE expense.
Shipment Details
Origin State:
Louisiana
Pickup:
Late
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
960852-XX
Quote or Order Cost:
$1050

Company Response
ShipYourCarNow%2C LLC from Ship Your Car Now LLC. Submitted this response.
Response Date: 8/31/2015 9:00:00 AM
Hi Sylvia, As per the contract you signed there may be delays in shipping a vehicle. There is numerous reasons why delays occur EG mechanical failures, bad traffic, inclement weather just to name a few. Keep in mind that is completely out of our hands. Although we try to give our customers the best ETA for pickup and delivery, changes in the drivers schedule can occur. We immediately notify our customers of these changes. We apologize that Patrick did not return your calls and appreciate you bringing that to our attention so we can rectify that on our end. Next time you ship with us please call customer service - 24 hours a day - at 888.532.8805. Thanks!