Terrible customer service

shardul mehta Submitted this review about Car Shipping Pros
Review made Live: 6/19/2015 3:30:00 PM
I don't usually write reviews, but as they say a good experience may not be spread as much but a bad one will. It start back in new Jersey, where I generaly go to visit my sister. I happened to find a car which I liked on the second last day of my journey back home to California. Hence I get on the phone and talk to.several other carriers regarding having the car shipped the same day. I knw its kind of late but I dint have an option. After going through several carrier reviews and cost, I narrowed my search down to this company. Tammy Kaufman, my customer service agent was very helpful and kind initially to book.me with a carrier that would take my car the same evening so I cud be on.my.way the next morning for a 8 am flight. The cost = $1200 , a little higher than other folks but I was like doesn't matter if I get a good serivce. Remember , these companies are all brokers, they have their cut from the cost, and I realised that $200 is their cut after I spoke to the driver himself who charges only $1000. But moving on, to part 2.

Part 2= after finalising the deal.and making an upfront payment, of $150 as deposit, I get the carrier infornation and told that my pick up would happen 3hrs later as requested since I had to drive down from my one sister's house to a nother , which the journey itself takes 2hrs. After reaching my sister's house in Jersey city, I am told by the driver to drive my car all the way down to Rutherford NJ, as his truck out there. This stunned me, wasnt this a door to.door service? Apparently there was a miscommunication between the brokers ( car shipping pros) and the carrier about the time of the pick up location . Anyway to cut it short, I had to.personally drive 30 minutes down there , drop.my car and catch a cab , pay for it myself and come back home. And that's nt even the worst part. Not once did the brokers offer me assitance for covering the cab money, and instead tells me that this is what you get for the price you pay, because for the company there are other folks who pay a lot.more.money than I do. What !!??.. I had to end the conversation and vowed NEVER to use them again. They agreed there were some.misunderstanding but never bothered to help.me out with anythin. They were simply there to get their cut and.move on.

Lesson learnt : don't use the company, and don't use a broker , 9/10 u.may.not have an option, but if u do make.sure when and where the pick up will happen. Door to.door means door to door. Anyone reading this , can save.money by directly calling the carrier and saving the broker cost. Info down below :

Name: River Express Corp
Contact: Ali 
Phone: 2013063303

Company Response
Kathleen Parker from Car Shipping Pros Submitted this response.
Response Date: 7/2/2015 1:40:00 PM
Thank goodness these previous reviewers all were kind enough to share their great experiences with the world in a positive fashion! Mr. Shardul Mehta, we got you officially assigned to a truck going 3 thousand miles for $200 less then the $1400 going rate. We applied AAA and monthly discount promo codes to drop the rate and get you out bare skin and bones. So I ask again sir , what exactly did we do wrong here? Mr. Mehta this is America where profitable organizations make a profit yes and charge their corresponding fees sir. God Bless America! We are capitalistic by nature and companies in the auto shipping industry like us specialize in car shipping not free shippings. Also when you say deal with this company. Carriers simply can not afford to deal one on one with private loads sir as the level of customer service they would have would be simply unbearable for them driving and all. So yes brokers deal with private loads like yours and we work with our team of drivers. Anyone contacting this carrier company will in fact be forwarded and relayed to us as they prefer to deal directly with bulk dealership loads. We also are not a taxi service which is clearly what you demanded the carrier and us both provide for free of course after you continuously hounded the carrier to drop his fee which of course he would not, AFTER you signed a legally binding contract you agreed to? The carrier demanded the $200 fee before even accepting this load because he wanted a guarantee your car would be there after you made it crystal clear you would shop around until the end not seriously committing to any shipper at all. He clearly did not feel he would go pick up a car that was possibly not there. With rising fuel costs and insurance costs these carriers have a right to protect themselves sir rightfully so. You purposefully gave us a zip code that was popular so we would dispatch it to a driver and then called back and proceeded to change the zip code to a much farther one again all part of the continuous absurd haggling techniques. Bottom line Shardul we are a rock solid company that works hand in hand with the federal government and the Marines and military. We follow a code of ethics and high standards we apply on EVERY load. However free transports we do not provide sir or free taxi service. We do provide an exclusive door to door service AS LONG AS THE 100 FT LONG CAR CARRIER CAN PHYSICALLY FIT ON THE ST OF THE DELIVERY AND PICK LOCATIONS. We in fact were very clear of this and we shared this with you verbatim. If anyone here knows us and has dealt with us they know we are a VERY TYPE A personality type of crew from the gals to the fellows that all make up our wonderful team sir. We are not perfect as we remain imperfect folks dealing in an imperfect industry with some times even the challenging ways of mother nature. One thing is for sure though, we work hard at what we do honestly. You got a steal sir not only a deal however the world for free is not within the scope of reason.