Company Response Review Report Review
Poor Customer Service

Allan Submitted this review about Webster Relocation (No Longer in Business)
Review made Live: 6/6/2015 1:38:00 PM
Contacted Wayne and he is a great salesman, very smooth talker. After they get your $250 deposit they do nothing for you. I was told if he didn't arrange shipment they would refund the $250. Well they told me that it would be cash or money order upon delivery. And wow 2 hours after agreeing to use them he tried to hit my CC for an additional $1850 not only was it WITHOUT my consent but I had not been contacted or arranged any kind of transport for the car? Now I get to go through the CC company and hopefully they will reverse the charge on a dispute....otherwise they just got $250 for doing NOTHING! If you are reading this and you have not given them money yet don't, go to your local car dealer and go through them, you'll spend the same money and not get lied to. I dismissed other claims on this site because I figured it was just a bitter experience...well there is a lot of substance to the negative reviews.....enter an agreement with these snakes at your own risk.
Shipment Details
Origin State:
Utah
Pickup:
Never
Destination State:
South Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1600.00
Quote or Order Cost:
$2100

Company Response
Jarred from Webster Relocation (No Longer in Business) Submitted this response.
Response Date: 6/26/2015 12:27:00 PM
Accepted order and dispatched. We were told that customer was to pay remainder with CC when dispatched. When dispatched to carrier, card was declined. Customer called and canceled the next day. And yes if we don't arrange shipment we will refund. However we did arrange the shipment with the carrier as agreed. Since then I have called the customer 3 times with no response.