Company Response Review Report Review
Disappearing Act

Margaret Submitted this review about Nationwide Transport Services
Review made Live: 5/21/2015 3:06:00 PM
I called a month in advance to have a vehicle transported from Texas to North Carolina. After setting up the details with Nationwide Transport Servies I never heard another word from them. I called three days before requested pick-up date and was told by Mark that he would call the following day. I did not hear from him and only got through to his voice mail when I tried repeatedly to contact him. I contacted another company trying to find someone to transport my vehicle only to be told that as long as Nationwide had my transport request in the system, no other company could help me. So I was held hostage by a company that refused to give me any information as to the status of my transport request. After repeated calls to whoever would answer the phone, we were finally able to get Nationwide to take our request off the system so we were then able to do business with another company. Yikes, what a messed up company.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
North Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
783063-CQ
Quote or Order Cost:
$795

Company Response
Jason Foltz from Nationwide Transport Services Submitted this response.
Response Date: 5/22/2015 7:16:00 AM
This car was scheduled for pick up today 5/22. I personally talked to the customer twice on 5/20 and then left her a message same day at about 600pm. If that is a disappearing act or bad customer service, I sincerely apologize. I do not think my actions warrant a negative complaint.