Company Response Review Report Review
Carrier was great, Agent not so great

Julie Submitted this review about AmeriFreight Car Shipping
Review made Live: 9/16/2014 5:45:00 PM
This was my first time using Amerifreight but 2nd time getting my car shipped. Amerifreight offered the best rate compared to other carriers and I was really impressed with the reviews they received which is why I went ahead and used them. The agent whom I dealt with was David. When I first spoke to him, he was very straight forward with his answers, which is great. It took about a week for them to find a carrier. I received 3 emails, one email saying that they found a carrier and that I needed to contact the Freight Agent to confirm the details, otherwise, they will pass on the carrier. 2nd email saying the charged me the deposit of $250 and attached a copy of my receipt. Lastly, 3rd email, regarding that they have dispatched the vehicle providing me the carrier name, the phone number and 3 names to track the vehicle. Also, the estimated dates for pick up and drop off. The email, said to please call soon to open the line of communication. I called David right away because I didn't want them to pass the carrier, left a message. He called me the next day and left a message back. I called him back 1 hr later and left a message. He never called me back. So I was getting worried that maybe this was fraud because they already charged me but yet never returned my call. It was not until the day of the estimated date that it was supposed to be picked up, I decided that I needed to talk to some other agent, who was more helpful and told me that I should have received the ph. # to contact the driver. He gave me the number and from there everything was smooth sailing. The carrier that they got me was excellent. The driver was probably the most professional just because he was more informative and responsive. He was on spot with times and dates and car arrived in excellent condition. If you need more proof of David's email, let me know, then you will understand why I was getting worried.
Shipment Details
Origin State:
Wisconsin
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940057413-IJ
Quote or Order Cost:
$1095

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 9/17/2014 2:14:00 PM
We are disappointed with the level of dissatisfaction this customer experienced from the lack of timely responses from her shipping agent, but we are glad that everything else went well with the shipment.