Jianzhen...As a company, it doesn't do any good to argue with our customers. So i won't do it here. You have expectations when it comes to shipping your vehicle, and obviously those were not met to your satisfaction. You are correct, you placed your order on July 23rd, with the first available date to load your vehicle as August 15th. Delaware is a State that can be difficult sometimes to find a Carrier to hit exact pickup dates. In fact 1 to 10 business days, from the date you allow us to load your vehicle is the industry standard. In your case, the vehicle was loaded on 8/22...seven days from your preferred date, and delivered 8/27 for the price you agreed on. We work hard to get our customers loaded and shipped as quickly as possible. In fact we don't receive payment until that happens so naturally it's in our best interest. Your business is valued and you are appreciated. We will work harder based upon your comments to ensure we meet every clients needs...Cordially...Greg Bailey...Vice President