Suzanne...Indeed, your order did fall through the cracks somewhat here as your original agent, left the company for other ventures. We did the best we could through the mishap to get your vehicle loaded and out to PA. We work with over 9000 trucking companies, the best in the business. Your particular carrier was overweight when he hit one of the scales and D.O.T made him off load a vehicle which unfortunately was yours. Your vehicle was secured safely, and based upon the destination it took a couple of days to get one of their other trucks out to re-load and deliver. No fault of yours, and again in most cases our drivers are sure of the weight restrictions. That caused the delay in delivery. We apologize again for the inconvenience in wait time and I believe the carrier may have reduced your rate because of there oversight. We value your opinion, appreciate your business, and will continue to work diligently to ensure this type of error is not repeated in the future. Kind Regards...Greg Bailey...Executive Vice President