Hi Noreen, Thank you for taking the time to write such a detailed review. You were a pleasure to work with. I speak for both Sonia and myself when I say that clients like you make our job easy. We feel the better the owner understands the process the more relaxed they will be about shipping their car. Transporting is not only a process but a people business and that is what we like about it. You made yourself available to us and the carrier when we wanted to communicate with you. It is cooperation between the car owner, the transport company and ourselves that make for a successful transport. Again, thanks for writing this review. I have emailed your carrier company to let them know your satisfaction with them......Bernie