FRAUD IS ONLY BY KIMBERLY AND BEN ASPLUND. ABSOLULTEYLY NO FRAUD, IF ANYTHING WE SHOULD BE COMMENDED FOR BEING HONEST, AND ALLOWING THEM TO MOVE ON. BUT WE'VE LEARNED THAT NO GOOD DEED GOES UNPUNISHED, especially in the world of car shipping! We fully refunded this customer deposit because we did not have a carrier to pick up for them on the timetable they needed. Due to the blizzard in upstate New York and the 3 feet of snow, which the customer doesn't even mention; there was no way a driver could get the car for Kimberly and Ben Asplund. They were angry, and did not want to understand that carrier's need to put the safety of the cars they transport as well as their own truck first, before they pick up cars in unsafe, snowy conditions. There were power outages, and even today, 3 days later, schools are still closed in New York where they were shipping from. We tried to explain this to Kimberly Asplund, but she became nasty and abusive. We decided it was best to part ways and let the Asplunds book with another carrier so they could be happy. They were charged a deposit which was refunded. Transport Reviews is a venting site for angry people like the Asplunds, as you can see for yourself. It is so rare that customers take the time to post a positive review, and write a quick note to say thanks, we received our car and appreciated you coordinating it for us. We pride ourselves in satisfying our customers, even when it means we must cancel an order if we don't feel we can get a carrier there on a customer's time table. Shame on Ben and Kimberly, abuse like that should not be tolerated.