Company Response Review Report Review
Continued Harassment From Company

Shayna S. Submitted this review about Ship Your Car Now LLC.
Review made Live: 2/5/2013 7:42:00 PM
As if the customer service wasn't terrible enough, this guy Rich Lawson who is in charge of my case continues to harass me via email. He is upset because he is acting like I'm asking too much to be updated after more than a week. He keeps referring the email he sent me on the 28th of Janurary which only stated that there was overcrowding on the boat to ship the car. Even though a representative from Crowley Logistics called me to say that the company had not submitted the Letter of Authorization. Here are emails from this company. You may find more in the review submitted previous to this one. Check out this horrible customer service from Rich Lawson:

To: Shayna
Re: update


further requests would have been addressed if given a chance but no you and jerk off want to go crazy. He calls me and says you were advised and still wants to know whats going on. You just advised you already knew confirmation. So you called today just to complain. Goal accomplished. All your submissions will be combated with proper response that you were advised and you have created lies because you felt wronged by us. I gave you a chance to reconsider but you just confirmed the reason of your actions.


On Tue, Feb 5, 2013 at 2:06 PM, Rich Lawson wrote:
I wasn't hear yesterday. You and your husband want to go crazy because you weren't issued an update in one day. Both of you can kick rocks. You guys are losers with nothing to do but complain because you think something occurred that was in our control. All info was updated in reasonable time and further re


On Tue, Feb 5, 2013 at 11:56 AM, Shayna wrote:
I don't need you to update me, I already received an update on my own from Crowley, which took me all of 3 minutes, I don't know why you couldn't do that as a a common courtesy. My car was put on the ship last week and the last time I heard from you was on the 28th of Jan. telling me that my car was at the shipping port in New Jersey; I also knew that information already. I have spoken to several representatives and each and every one of them have told me nothing accept that they have no information regarding my case and that someone will call me back later in the day. Why did it take me writing a review for you to finally answer me back quickly. We are dealing with expensive merchandise, this was not a piece of furniture that cost $100. I paid your company $2250 to have a "smooth" shipping process. It has been everything accept that and I have ended up doing all the work myself. I will not retract the statement because it is all true. No one has helped me, and the majority of the time I call I am sent to a voicemail, I leave messages, and still no response. I do believe that I am entitled to some type of refund for this service since you guys did nothing. The only thing I can do is write another statement on the review website regarding the outcome of this situation, that means its up to you to either add something positive to that site or just leave it like it is which is the truth. What did you expect? What do you think the BBB will think if they see you contacting me asking me to remove the post hours after it was posted, especially when I have had little to no correspondence prior to that. I know what date the car was put on the boat, there was no notification from your company at all as promised. You all like it would be a burden to check on my car status as if its not important to me and as if I haven't paid you. I also have a copy of the wire transfer for the money I sent your company and it shows that it was all completed at least 2 WEEKS before the car even got on the boat and at least a week before I received any status updates.

On Feb 5, 2013, at 8:43 AM, Rich Lawson wrote:


We understand you are requesting feedback. The info that was provided before doesn't change until identified. There is no reason to go through drastic measures and contact everybody . Any questions can be provided and you were addressed by several associates. The approach was unnecessary and you should remove any posting. When removed you will be updated further . Thanks.

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RICH LAWSON
INTERNATIONAL MANAGER
SHIP YOUR CAR NOW
2200 N FEDERAL HWY SUITE 206B
BOCA RATON FL 33431
954-607-3199 DIRECT
1-888-532-8805 ext 1709 TOLL FREE
561-422-4730 Fax
richl@shipyourcarnow.com
http://www.embassy.org/embassies/ - Washington D.C Embassy info
http://www.costarica-embassy.org/ - Costa Rica Embassy info
http://www.embassyofpanama.org/ - Panama Embassy info
Shipment Details
Origin State:
Nevada
Pickup:
Late
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Rich Lawson
Quote or Order Cost:
$2250

Company Response
ShipYourCarNow%2C LLC from Ship Your Car Now LLC. Submitted this response.
Response Date: 2/13/2013 4:03:00 PM
This review is a blatant misrepresentation of the facts of this transport. We strive for 100% customer satisfaction and never harassed the customer ever, but in this case the customer was misinformed by the vessel line and turned that misinformation into blind rage. With the international transport of a vehicle, the ultimate sail/arrival date is determined by the vessel line. In this case, the vessel line delayed the transport of the customers vehicle due to a full vessel. However, when the customer contacted the vessel line she was informed paperwork held up the transport. This misinformation by the vessel line was directly caused by an overzealous customer that contacted the vessel line directly and reached the wrong contact at the vessel line. Because of this misinformation, the customer felt SYCN made a mistake. We assured the customer that this was not the case, and provided updates day after day about the delay. The vessel line called the customer and informed them of the mistake the vessel line made but it was too late, this review was already up and the customer had made up her mind. The customer was so enraged that she and her husband used course language towards the sales rep. It was uncalled for. If you have any questions about shipping a vehicle internationally, please ask them and we will be happy to answer them. We want each and every customer to have a pleasant experience shipping their vehicle. This review doesnt accurately portray what the customers overall experience was as she never updated it.