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Poster:rebecca
Date:1/13/2008 12:38:00 AM
Reviewed:Cross Country Auto Transport
Subject: WHAT A RIPOFF!!!
Review:ERIC OLSON TOLD ME IF I PAID THE DEPOSIT RIGHT AWAY MY CAR WOULD BE PICKED UP THE NEXT DAY. SO I DID, NOBODY CALLED ME TILL ALMOST 3 DAYS LATER. I TOLD THE TRUCK DRIVE NOT TO TAKE MY CAR BECAUSE I PAID 200$ EXTRA TO GET IT PICKED UP RIGHT AWAY AND DID NOT TRUST THEM WITH MY CAR. THEN SOMEONE NAMED MICHAEL WHO IS NEW TOLD ME THAT ERIC OLSON QUIT AND SCREWED A BUNCH OF PEOPLE OVER. WELL I WANT MY DEPOSIT BACK. EVEN IN THIS CONTRACT I SIGNED IT SAID THE PICK UP DATE WAS WHAT I WAS TOLD OVER THE PHONE. THIS COMPANY IS REDICULOUS. THEY DON'T RETURN CALLS AND DON'T CARE ABOUT YOU ONCE THEY GET YOUR DEPOSIT.

WHAT A HUGE RIPOFF. THIS COMPANY HAS HAD SO MANY COMPLAINTS THEY NEED TO BE SHUT DOWN.

Report This Review

Response:Posted by a representative of Cross Country Auto Transport on 1/15/2008 3:55:00 PM
In response to this complaint their are a few things missing from the review.Mrs. Hedges failed to mentioned that the contract that was signed by her clearly states that the deposit is for the broker services and that our dates are strictly estimated. Due to the industry format we do experience delays due to unforeseen factors which is the reason why the agreement is sent and the review of our website is encouraged. Acts of God or delays that are uncontrollable due to more than just one vehicle on the load sometimes will back up a driver more than just a few hours. This customer cancelled her order after our driver was dispatched to her location well window our 7 business day window for pick up and refused service. Customer didn't care of agreement signed by her and continued to cancel, therefore we had no choice but to pay the driver out and that's why the deposit is non refundable due to breech of contract by customer part.We move over 300 vehicles on a weekly basis and the amount of complaints we have compared to the amount of vehicles we move are only normal as the industry doesn't allow time frames and dates to be precise. When a credit is due we have always refunded our customers and that's the reason why we continue to be in business. We apologized for the delay but we explained clearly to the customer what her agreement stated and what our time frames were and she refused service anyways.
rebecca gave Cross Country Auto Transport a rating of:


Review details 
Quote or Order ID:1439350
Quote or Order Cost:$850

Origin:Nevada
Pickup:Never
Destination:Washington
Delivery:Never

Truck/Carrier Type:Open
Dirty:No
Items Stolen:No
Damaged:No

Primary Contact:ERIC OLSON
Secondary Contact:MICHAEL SOMETHING

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