Express Auto Transport 
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| Location: | 9772 Princeton-Glendale Rd
Cincinnati, OH 45246 | | Phone Number: | (800)405-0914 | | Secondary Phone Number: | (513)881-1900 | | Web Site: | http://www.expressautotransport.com/ | | Email Address: | service@expressautotransport.com | | Time On Site: | 5 Year(s), 10 Month(s). Since 3/27/2003 4:52:00 PM | | MC Number: | MC-459071
 View government license and insurance information. | | Company Type: | Broker/Carrier |
MISSION STATEMENT
Investing in our customer's satisfaction is the best way to maximize our success.
At Express Auto Transport, our high standards of integrity mutually benefit our customers and our business. Specifically, our commitment is:
to provide timely and attentive service through positive, proactive and honest communication;
to sustain ethical, long-standing business relationships,
to promote ongoing personal and professional continuous improvement; and
to demonstrate appreciation to those who have contributed to our success.
To our customers, vendors, and employees, we are dedicated to working cooperatively to deliver the highest quality of service possible. |
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Have your own experience with Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*):  
458 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Express Auto Transport reports that they have an average of 11000 customers per year. Currently, this site has 444 reviews posted by individual customers for the past 365 days. So approximately 4.04% of Express Auto Transport customers have posted a review.
This means that 95.96% percent of their customer’s opinions are not represented on this site. |
| I would NOT recommend | | I purchased my 1966 Ford Mustang from an EBay Seller living in the New York area. Being new to the system I decided to utilize one of the “EBay Partner” transport services. I contacted Express Auto Transport during the week of October 2... [ More ] | | Dear Transport Reviews,
In response to the complaint filed by Don Barkas, may I first state that I consider his statement of reference to off colored illicit sexual acts against our established reputation of business as something less than profes... [ More ] |
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| Customer Service | | The customer support representative handling my transport did not inform me of pickup and delivery schedule. I received a call from driver one hour before vehicle drop off and that was the only notification I got on the delivery. Escalation to manage... [ More ] |
|   | | Peter | | 1/2/2009 12:59:00 PM |
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| Service | | Everything was delivered as promised. Was informed on every change to the status of my request from dispatched to delivery. Was very impressed by the follow up of Melissa with all the paperwork. [ View ] |
| | | Chris Jacobs | | 12/29/2008 10:14:00 AM |
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| Lost Hood | | We used this company prior to this time and was highly pleased, so we did not hesitate to use them again. BIG MISTAKE!!! Shortly after our car was picked up in California, the sellers called us to let us know that the hood had flown off of the car.... [ More ] | | Express Auto Transport has honestly worked to inform customers by providing terms and conditions which are contractual in nature for both they, the consumer, and the persons with whom we contract. Damage caused by driver negligence is all a carriers ... [ More ] |
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| Express Auto Transport | | Melissa was very diligent in providing an excellent driver to pick up the vehicle at the exact designated time, and delivered early to it's destination. We were very impressed with the handling of this transaction, and would use Express Auto Transpo... [ More ] |
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| Would definitely use again | | Out of the pricing of other companies their pricing was very good. They were also quick to find a truck to pick it up and it arrived quicker than I would of expected. Good service! [ View ] |
| | | Blake | | 12/27/2008 2:21:00 PM |
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| Auto transport | | I have been collecting mustangs now for a year and a half. After searching for a transport company, I decided to use Express Auto Transport because they are friendly and knowledgable. I use to own a transport business in the 90's and understand al... [ More ] |
| | | brian | | 12/27/2008 12:38:00 PM |
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| Exceeded my expectations | | The vehicle was dropped off and I can honestly say that even after reading about how auto transport is a nightmare, this was one of the most effortless transactions I have ever made!
Also, being a former customer relationship management consulta... [ More ] |
| | | Sean | | 12/26/2008 11:17:00 AM |
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| Good Service | | I found this company on ebay. They were reasonably priced (not the highest bid I got and not the lowest ) I chose them because they were willing to spend the time to answer my questions and address my concerns. All of my calls were returned prompt... [ More ] |
| | | Kate | | 12/22/2008 3:29:00 PM |
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| Transport from NY to OK | | I searched the internet for a company that provided customer service that was readily available and affordable for the transport of my vehicle. After trying several companies that were very disappointing, because they either didn't call back, or wer... [ More ] |
| | | A. Rendon | | 12/18/2008 5:59:00 PM |
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| Truck Transport | | My experience with the company was good. Lynnette was very helpful and returned my calls promptly. The truck arrived in good shape. It took longer than I would have liked to get it picked up but it was during the thanksgiving hollidays. The driver we... [ More ] |
| | | William Majure | | 12/18/2008 2:15:00 PM |
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| transport of a Plymouth | | the transport has been done quickly and correct. I'm very satisfied and Melissa is very professionnal and she does a very good follow up. Thank's Louise [ View ] |
| | | Louise | | 12/18/2008 2:09:00 PM |
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| 1957 Chevy Bel Air | | The windshield got damaged by a bird, that was no fault of the transport company. This is a very good company to work with.
Thank You, Sal Reyes [ View ] |
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| Transport | | I have been using Express Auto Transport ever since I have taken over this position. Its very convenient for me to email Steve and get a quote. The quotes are always resonable. Steve has been very helpful everytime i have talked to him. I will contin... [ More ] |
| | | Brandy | | 12/17/2008 5:58:00 PM |
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| Customer service | | After confirming the shipping fees with a male representative of your company, I was assigned to Tanyia. After several attempts to reach her failed, I contacted Maria K and was kept up to date on the where abouts of my motorcycle during the process o... [ More ] |
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| Indiana to Arizona | | Melissa was excellent at arranging the transport and helping set up the initial move. It was a great experience and the contract haulers did a wonderful job as well. I will use them again for any future moves! Overall, the move was positive. The car ... [ More ] |
| | | Steve | | 12/15/2008 1:11:00 PM |
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| Transport of a Christmas gift | | I purchased a classic car to give to my father for Christmas in mid November from a private party in rural West Virginia. My father lives in a rural area of Washington state so I requested door to door service from Express Auto Transport because thei... [ More ] |
| | | Gregg Hurst | | 12/15/2008 10:31:00 AM |
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| Express Auto Transport | | This is the second time we have used this company and we have been very pleased both times. They make transporting your vehicle seem easy. Thanks again Melissa. [ View ] |
| | | Dawn Jordan | | 12/15/2008 10:03:00 AM |
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| Ice and snow, no problem! | | With the economy as bad as it is, it took only 10 days to pick up the car. ( I was expecting longer because... read on)
I had called another company to ship out a car two years ago from Mich. to Calif, and after two weeks, the car wasn't picked up.... [ More ] |
| | | julie B | | 12/15/2008 1:52:00 AM |
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| overall verygood | | Very good overall. The delivery was very quick. I would use them again and as soon as I buy another car I will. The delivery was only delay due to the seller using a creidet union and they held a bank check for 5 days. [ View ] |
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| great service | | The price of the transport was good, the delivery was quick and on time, the transporter was courteous and professional. It was nice to be given a contact person and phone number to call if needed. I will use Express Auto Transport on all my transpo... [ More ] |
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| Well Done | | The over all delivery process went well. There were unexpected delays, due to the weather, but that is always to be expected in the trucking business, esspecially this time of year.
Every time I spoke with Tonia or got an email, it was polite and ... [ More ] |
| | | Whit Starrett | | 12/10/2008 10:37:00 AM |
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| great job | | The truck I was having transported was of not normal size, it was an over sized pick up truck and the area of pick up was really off the beaten path Tonia worked really hard to get it picked up very fast and delivered on my (before) my dead line date... [ More ] |
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| 2002 Hyundai XG350 | | Express Auto took care of all the details. They were prompt and courteous during the entire experience. They were also the most reasonably priced, including 1/2 the price of FedEx. [ View ] |
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| Great Service | | Over all Express Auto was paient and worked with us. Everything ran smoothly and our vehicle got to us in a very reasonable time. Faster than we could have ever hoped for. The driver was very helpful and despite the late hour he delivered he made sur... [ More ] |
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| Express Auto Transport | | I recently purchased a car on e-bay, and had a need to transport the car from Indiana to California. I purchased the car on the Sunday night before the Thanksgiving week, and was anxious to get the car delivered to me in California. I got quotes from... [ More ] |
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| 5 Star Review | | Tommi was very helpful with my questions, never having scheduled this type of shipment before. She explained the way that the system worked and told me how the truckers choose their loads. Mike has been very accessible and prompt in returning phone... [ More ] |
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| GOOD BUSINESS | | I was skeptic about putting my convertible 1968 Buick skylark in the hands of strangers, however my worries were put to rest after seeing how professional the company was. Thanks express auto!
Alex [ View ] |
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| Review of our transportation experience | | Tommi was extremely helpful with accuracy of information and promptness. She did everything that was required. Very prompt on reply information. We looked at four other transporters and Tommi "swung the vote" with her professional attitude.... [ More ] |
| | | cARS uNDER $4,000 llc | | 12/6/2008 12:01:00 PM |
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| Highly recommended | | In the beginning is was difficult to find a driver that was able to haul a vehicle that is as wide and tall as ours so it took a little extra time but they kept us updated during the entire process. They were able to locate a driver and the driver w... [ More ] |
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| car transport | | melissa in customer service very helpfull, i had some request and she followed through very professional, fast transport, top notch job, will use again in the future [ View ] |
| | | pat grimalli | | 12/5/2008 4:40:00 PM |
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| Great Experience | | The price was what the quote said it was with no hidden fees. Everyone was very nice and helpful through the whole process. I am truly impressed with the level of customer service shown to me in a day when customer service is a rarity. I would defina... [ More ] |
| | | Harry Farrar | | 12/5/2008 2:56:00 PM |
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| Express Auto Transport | |
The transport went perfect! Melissa and her affiliates were very easy to deal with.
I'm sure you will be hearing from us again the future.
The price of transport was good. The customer service was excellent...
The turn around time to get ... [ More ] |
| | | Debby Sharrock | | 12/5/2008 1:56:00 PM |
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| Good Shipping | | We have used Express Auto Transport a number of times and we are always happy with the service we receive. They are always on time with picking up our vehicles and they always arrive in the shgape we sent them out in. [ View ] |
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| shipping | | Although I thought the price was a bit high. But in this life it seems you get what you pay for. Other shippers has quoted less price but I waited two weeks and it was never picked up. When I called tommi she assured me that the car could be dilivere... [ More ] |
| | | Richard Wolens | | 12/4/2008 9:15:00 AM |
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| Car Transport | | The service was excellent, the people were a delight to deal with. My first contact with Express Auto Transport was with Tommi she was polite and very helpful she gave suggestions that I felt were right on the money. Tony was very helpful also. I kno... [ More ] |
| | | Weedop Excavation | | 12/4/2008 12:45:00 AM |
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| Transporting Vehicle | |
Service was outstanding, from the moment that I talked with Tommi and got my estimate to the vehicle delivery. The quote was the best from other transport services, the email communications were great. My vehicle pick-up and delivery went smoothly.... [ More ] |
| | | Bill | | 12/3/2008 10:25:00 AM |
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| My experience with this carrier | | I was impressed from the beginning. I was told when a truck was assined to pick up my vehicle date it would be picked up and date it would be delivered to me. The updates came by email and telephone calls. The location where vehicle was picked up wa... [ More ] |
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| Excellent Service! | | I contacted expressauto back in August of this year. Each and every conversation I had was pleasant and the drivers were very polite and knowledgeable.
I scheduled for my truck to be picked up the day before I left for the airport but they had an ea... [ More ] |
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| Cathryn @ Express is the BEST | | My experience with Express Auto Transport was OUTSTANDING AGAIN. I had never tried to ship trucks across the country and from the first phone call to Cathryn at Express Auto Transport I just knew I had found the right transportation company. I was ... [ More ] |
| | | Randy | | 12/2/2008 2:24:00 PM |
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| Truck Delivery | | Execellent job Truck was picked up and delivered faster then quoted. The price was over two hundred dollars cheaper than the next company. Staff answered all questions in a timley fashaion. Would use this transportation company again! Great job Thank... [ More ] |
| | | GARY | | 12/2/2008 12:27:00 PM |
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| Express Auto Tansport | | Express Auto Transport and specifically Melissa Moore did an excellent job, thanks. My jeep was picked up on time and delivered online. I did not find any damage to the jeep at the time of arrival and I would use the same auto transport company in t... [ More ] |
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| Excellent Transportation from WI to CA | | I chose Express Auto Transport to transport a BMW 850CSi from Wisconsin to California. Originally I was told that the car would be picked up within 1-7 days from the time the order was placed. It actually ended up being 10 days. But it was not a big ... [ More ] |
| | | Tom P | | 12/1/2008 5:06:00 PM |
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| NEVER PICKED UP | | My truck was to be picked up within 2 weeks after making the arrangements. Then dropped of 10 days later.Now this is not your average pickup truck, it was lifted w wheels and tires but I was assured that would not be a problem as long as it was less ... [ More ] | | Express Auto Transport regrets Mr. Raube was not happy with the service he was provided. He selected our standard service. Our standard service does not guarantee any specific pick up or delivery dates. We did provide dimensions of the vehicle to the... [ More ] |
| | | Brad R | | 12/1/2008 4:27:00 PM |
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| GREAT SERVICE | | HAVE USED EXPRESS AUTO TRANSPORT EXCLUSIVELY FOR THE LAST 6 MONTHS AND THERE SERVICE HAS BEEN GREAT.CATHRYN HAS ALWAYS BEE STRAIGHT FORWARD ON HOW LONG A VEHICLE WILL TAKE TO BE DELIVERED.NOT JUST GIVING YOU THE ANSWER YOU WANT TO HEAR TO GET YOUR BU... [ More ] |
| | | BOBBY LAYMAN | | 12/1/2008 12:22:00 PM |
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| Great Service and Communication | | I have used Express Auto Transport several times to bring company cars from Tuscaloosa, AL to Clarkston, MI. They are great at communication via phone and e-mail. The service and pricing are the best! This order was to bring up a Toyota Camry. I... [ More ] |
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| Review | | It was my first time transporting a vehicle and these folks made it so easy and comfortable to do this. They stayed in contact with me every step of the way by email AND phone to make sure I was in the loop from the time the truck was scheduled, pic... [ More ] |
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| Traansport of Vehicle | | The service was excellent. The staff at Express Auto Transport were very helpful.The transport company was very professioanl and worked with us to deliver the car to us at the airport.
The whole experience was very good and would use the service aga... [ More ] |
| | | Lori O'Connor | | 11/30/2008 5:30:00 PM |
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| excellent | | Ii first bought my 66 impala when I was in Afghanistan. There was trouble receiving the car because the person i bought it from was very dishonest. Express Auto Transport worked tirelessly with me. Finally Express Auto Transporters received my car an... [ More ] |
| | | J. DeYoung | | 11/29/2008 4:38:00 PM |
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| Transport experience | | Representative was a pleasure to deal with, made pickup arrangements easy and provided updates by email. The vehicle pickup was seamless. Transport driver called before delivery, with a drop off time, and delivered at the stated time pratically on ... [ More ] |
| | | RICHARD JONES | | 11/28/2008 5:59:00 PM |
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