Direct Express Auto Transport  | |
| Location: | 101 Lucas Valley Road
San Rafael, CA 94903 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 4 Year(s), 11 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All-Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A+". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1150 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 529 reviews posted by individual customers for the past 365 days. So approximately 2.52% of Direct Express Auto Transport customers have posted a review.
This means that 97.48% percent of their customer’s opinions are not represented on this site. |
| TRANSPORTING SERVICE | | THE SERVICE WAS EXECELLENT AND WHENEVER I NEED TO HAVE ANOTHER VEHICLE TRANSPORTED I WILL MAKE SURE THAT I CALL. YES, I WILL RECOMMEND DIRECT EXPRESS AUTO TRANSPORT TO MY FAMILY AND FRIENDS. [ View ] |
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| Car Transport | | My vehicle was assigned to Eagle Transit NY. John was assigned as driver and was very courteous and punctual. When delivery was one day out, John contacted me and let me know expected time of arrival at destination. Vehicle was delived on time ... [ More ] |
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| direct express auto transport | | this was my third car transported by DIRECT EXPRESS AUTO TRANSPORT .they picked up the car on time and delivered it with no problems . car was in perfect shape and saved me a 2 day and 1000 mile drive .it would cost more for gas and hotel so its a no... [ More ] |
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| Car trnport from Maine to New Jersey | | I needed to have a vehicle transported from Maine to New Jersey. Placed order on Friday at 4PM EST by phone, this took less than 10 minutes. Soon after, received confirmation by emai with details of the process and estimated delivery time. On Monday ... [ More ] |
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| Not all companys are the same | | Having been jerked around by another transport company. I e-mailed Direct Express on Saturday giving the first day available for pick up of both my cars as Monday. Sunday I received an e-mail informing me that I could be contacted Monday morning fo... [ More ] |
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| Not all companys are the same | | Having been jerked around by another transport company. I e-mailed Direct Express on Saturday giving the first day available for pick up of both my cars as Monday. Sunday I received an e-mail informing me that I could be contacted Monday morning fo... [ More ] |
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| No Answer After Deposit and NO SHIPMENT | | I made my deposit and read the "reviews" which I was later told come from the company itself, and others who they pay. They looked like a great BBB approved company. They are in fact, not affiliated or endorsed by the BBB.
This carrier q... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Charles Sansone of Maricopa, Arizona is dissatisfied, but most of what he asserts is false. Anyone can look up our BBB accreditation and see that it is so, and that it is A+. Mr. Sansone set up his vehicle as a VW Beetle, then switched it to a Bradley GT Kit Car, which is not in our system for a reason. So low to the ground, carriers are reluctant to haul it. We wish Charles Sansome lots of luck in all his future endeavors. [ view ] |
|  | | Charles Sansone | | 5/16/2012 1:29:00 PM |
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| Great Haulers! | | They did a great job hauling my classic, 1965 Ford F100 custom cab pickup. Everything was as described and exceeded my expectations for on time delivery. The price was extremely competitive and the communication the whole time made me very confident ... [ More ] |
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| car transport | | I had an excellent experience. The price was sharp. The driver was on time to pick up the car. He called twice before to tell us where he was so we had an idea of when to expect him. He was experienced and very friendly. The car was delivered in time... [ More ] |
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| Easy to work with | | I did not receive a call prior to the earliest date estimated for pick up. I called the day after and was given the drivers cell number. The driver and I estimated when he would arrive at my place. He was a few hours later than we estimated. he w... [ More ] |
|  | | V Hickle Owner | | 5/4/2012 5:37:00 PM |
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| Smooth Transaction | | Communication was excellent. Driver was very nice and answered all my questions. Was very accomodating and overall the delivery was smooth. My vehicle arrived on time and in excellent condition. I would definitely use this company again. [ View ] |
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| review | | There was no problem at all with this service. The experience was 'turn-key' and I will definitely use them again. [ View ] |
| | f preston | | 5/3/2012 6:32:00 PM |
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| Direct Auto Transport | | There is so much to do when you relocate. Direct Auto transport gave me one less thing to worry about.
When I called the customer service center the reps were courteous and knowlegeable. I did not have to go through a seies of prompts which is a... [ More ] |
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| Auto Transport | | This is the first time I have used an auto transport service. Everything went as expected and the customer service was very good. I would use again. [ View ] |
| | | K R Schoenherr | | 5/3/2012 7:57:00 AM |
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| Auto Transport | | This is the first time I have used an auto transport service. Everything went as expected and the customer service was very good. I would use again. [ View ] |
| | | K R Schoenherr | | 5/3/2012 7:57:00 AM |
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| Excellent Service | | There are many providers out there providing auto transport services. I found Direct Express on google search and choosing them to move my car was probably my best decision.
Registration process is straight forward. The quote was very reasonable a... [ More ] |
| | | CMehta | | 5/2/2012 4:52:00 PM |
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| Excellent Service | | I was surprised to receive a call from the hauler picking my vehicle up. It was on a Sunday afternoon. They explained they were gooing to be in the area of my vehicle later that evening.
They picked my vehicle up and I received a call the next day t... [ More ] |
| | | Robert | | 4/29/2012 10:03:00 PM |
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| Cross Country Auto Transport | | This is the second time I have used Direct Express Auto Transport and both experiences were smooth and economical. The car was picked up and delivered within a day of requested. Upon delivery the car was covered with road dirt as there was no rain du... [ More ] |
| | | Jerry | | 4/29/2012 10:41:00 AM |
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| TRANSPORT SERVICE | | IVE USED DIRECT EXPRESS SEVERAL TIMES. THEY HAVE EXCELLENT CUSTOMER SERVICE AND AVERAGE RATES. I WILL CONTINUE TO DO BUSINESS WITH THEM EACH TIME! [ View ] |
| | | THERESA | | 4/28/2012 9:45:00 AM |
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| Best Auto Transport | | I initially use UShip.com to get quotes for auto shipping from Ohio to California. I received about at least 15-20 quotes ranging from $1350 - $1600 through email. I have shipped 4 cars before (from Ohio to Washington and California) and I know the q... [ More ] |
| | | Ricky Kamil | | 4/27/2012 6:11:00 PM |
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| coast to coast | | Excellent experience! Would definitely recommend this company again. Surpisingly easy and affordable...professional and courteous driver. [ View ] |
| | | M Diri | | 4/27/2012 11:45:00 AM |
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| Direct Express Review | | Arranging pickup and delivery of the vehicle was very easy. I was kept informed of every step in the process without being inundated by emails.I would definitely use their service again. [ View ] |
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| Reviewing 4/12 | | I had three cars to ship from the West Coast to California. They took my order and within a week of my date to transport the car, I called and found out they had sent the wrong infomation to the next level. They had mixed up the dates . They assu... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. Yep - the information on the three orders got all jumbled up which was probably our fault, but maybe also Thom, or perhaps a little of both. We did apologize to Mr. Webb and do so again here. We wish Mr. Thom Webb lots of luck in all his future endeavors. [ view ] |
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| Transport of My Vehicle | | I intended on driving my son's auto to him but found that it was cheaper to ship it than to make the trip. The price of transport was the best I found as well. The driver was professional and very knowledgable regarding the entire process and was v... [ More ] |
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| Auto transport | | Excellent experience with an auto transport company. The office staff was available and willing to answer any questions. The driver's were very friendly and very easy to contact, they gave us a delivery time and were exactly on time. Vehicle was deli... [ More ] |
| | | Dawn T | | 4/24/2012 7:06:00 PM |
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| Horrible experience | | I had to cancel my order because I've been waiting for 17 days for the pick but they never call. I've been calling to check the status but all they say is 'will call you as soon as we match you a driver' over and over no reassurance no other explatio... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry customer Anabel Achas is dissatisfied with the service. Unfortunately there were not 7-10 vehicles starting out in the Pottsdam, PA area heading to Lakewood, CA during the 12 days (not 17) she made it available. Ten percent of the time that happens, which we say upfront. We wish Ms. Achas lots of luck in all her future endeavors. [ view ] |
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| Moved my BMW car from GA to north CA. | | It could have been better if my car picked up with 2 to 3 days from first available pick up date.
Overall experience was good. I think they will try to make sure cars will be picked up at least by 7th day (in most cases).
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| | | Basavaraj | | 4/17/2012 3:06:00 PM |
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| Review | | I would say this was really a good experience working with Direct Auto Transport. I was actually needed my car to be transported at the earliest and got it there within a day. Great customer service and execution... Excellent!!! Thanks a lot.. [ View ] |
| | | VINAYAK BUGDE | | 4/16/2012 12:58:00 AM |
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| ****** Excellent Service ****** | | Great Company. Did exactly what they said they would do. Very affordable, good price!! Picked up car next day and delivered on time- 4 day turn around all the way across country. No hastle. Nice, friendly customer service. Able to speak to the ... [ More ] |
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| My Experience | | Direct Auto Express Transport was exactly what I expected to get from anyone my money is spent on. They were courteous, prompt and very efficient. They were ready for my vehicle before it was confirmed I finished the paperwork at the dealer, which ma... [ More ] |
| | | Terrence | | 4/12/2012 9:32:00 AM |
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| Great Service and on-time | | I had my Honda delivered from California to Virginia. At first I was kind of hesitate to put in my order because of requiring to put a deposit upfront and the total cost was much lower than other transporter. But finally, Direct Express Auto Transp... [ More ] |
| | | Henry Huynh | | 4/12/2012 8:13:00 AM |
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| Fast, Nice, and Accomodating | | Great value and great service. It was the first time I've shipped a car, and they made it incredibly easy. They were extremely flexible when I had to change the shipping location. [ View ] |
| | | JoshF | | 4/11/2012 11:38:00 AM |
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| Additional comments | | This was very simple- much easier than I expected and occurred quickly. If we ever need a car shipped again, we would use this company. Thank you! [ View ] |
| | | C Sohn | | 4/6/2012 7:24:00 PM |
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| Good Service, Good Timing, Great Price | | Beware of other companies telling you that your vehicle won’t get picked up off the board if you pay less money to another company. I got 4 quotes from companies on transportreviews.com and went with the cheapest quote (which was actually $250 ... [ More ] |
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| Best deal I ever found | | I work as a contractor and I keep moving to different places. I am a returning customer to this transportation company. I used their service two times already. Both the times the delivery was earlier than expected. Their prices were less expensiv... [ More ] |
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| Vehicle transport | | Very cordial driver and great communication from the dispatcher. Very pleased with the service we received and would highly recommend this company to anyone. [ View ] |
| | | Bill Rodda | | 4/2/2012 11:30:00 AM |
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| car delivery | | The service was great! As soon as I hung up with the person that put my order in the system I got a call from the dispatch . They came in to pick up my car the same day I requested the services and the dispatch was really nice and friendly.
I ... [ More ] |
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| Sons Car | | This was my first time to ship a vehicle and I could not asked for better service. They were on time and the price to ship our sons car was good. [ View ] |
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| 100% Satisfied | | I couldn''t believe how easy and quick it was from start to finish to ship my son''s car back to him on the East Coast. The transporter, Mario, was very courteous, prompt, and professional. I was SO impressed with the entire process that I would high... [ More ] |
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| Good, inexpesive, quick, car delivered in perfect condition | | I bought a brand new Nissan Leaf in Texas and had it shipped to me in Minnesota. Auto Transport Direct was the least expensive shipping service I found. They were quick, had clear communication, and picked up the car and delivered it when they said... [ More ] |
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| Best possible | | Could not expect better service. My auto was well taken care of and timely picked up and delivered. Highly recommended. Will definitely use again. [ View ] |
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| HORRIBLE SERVICE & Unreliable | | I am extremely dissatisfied with both your service and your customer service.
1. My brand new $37,288.26 Toyota FJ Cruiser was picked up on 3/27/12 at 5:00pm EST from Savannah, GA Toyota dealership with 3 miles on it.
2. This morning I called the t... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. The vehicle of customer William Hood was made available only two days ago and we assigned a driver the same day - that is very fast! The carrier encountered mechanical difficulty and will be delayed a few days, which is not at all unusual and most reasonable people are understanding. Sometimes, Mr. Hood, the airplane is delayed, the cable guy does not show up between 1 and 5, and the mailman comes late. Your vehicle, Mr. William Hood, will still show up sooner than you expected when you ordered. We wish Mr. Hood lots of luck in all his future endeavors. [ view ] |
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| great experience | | This was an excellent service .The vehicle was being delivered to my aunt's home for me to pick up a week later.Paul the truck operator called to say that he would deliver the vehicle between 9 and 10 the next morning.At exactly 9:30 He rolled up the... [ More ] |
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| Great service and price | | Great service and pricing beat all the competitors. So happy that we used them again. Hopefully it will be just as good the second time! [ View ] |
| | | MClark | | 3/27/2012 10:17:00 AM |
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| 2nd time is the charm | | I have shipped my car twice, once with a different company and it was a terrible experience...this time with this company however it was the exact opposite. The driver was nice, timely, and everything was done on the up and up. [ View ] |
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| 2nd time is the charm | | I have shipped my car twice, once with a different company and it was a terrible experience...this time with this company however it was the exact opposite. The driver was nice, timely, and everything was done on the up and up. [ View ] |
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| Car delivery | | This company did just what they said they would do. Most importantly they picked up the car and delivered it just as was planned. The car was delivered in the same condition it was put on the truck. I would definitely recommend this company with my c... [ More ] |
| | | Robin | | 3/25/2012 3:21:00 PM |
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| Cross-Country Transport SC to CA... | | This was my first experience having my car transported anywhere, and I must say that I was a little hesitant. Not so much the company, just that my car was being shipped across country without me! The driver's who picked up my car were very friendly.... [ More ] |
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| review of a service I used recently. | | My experience was delightful. I used this service for the first time and completely satisfied with all aspects. Informative, dependable, on time, polite and respectful and of course the cost was very fair. I will definitely use Direct Auto Transport ... [ More ] |
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