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Direct Express Auto Transport 

Location:332 San Anselmo Avenue
San Anselmo, CA 94960
Phone Number:800-600-3750
Web Site:http://www.autotransportdirect.com
Email Address:info@autotransportdirect.com
Time On Site:1 Year(s), 1 Month(s). Since 6/7/2007 10:40:00 AM
MC Number:MC-479342
 View government license and insurance information.
Company Type:Broker



Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Overall Rating:


539 ratings & reviews posted


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  • Customer Satisfaction Ratings
  • Distribution of Stars Report


  • Do The Reviews Accurately Represent This Company?
    Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 536 reviews posted by individual customers for the past 365 days. So approximately 2.55% of Direct Express Auto Transport customers have posted a review.

    This means that 97.45% percent of their customer’s opinions are not represented on this site.
    Next Reviews on Direct Express Auto Transport
    Subject:Good Experience
    Review:I have moved thru this company for the second time now and am happy with the experience. I put an order at midnight and next morning the guy was ready to pick up my car. Thats amazing. [ View ]
    Rating:
    Poster:Vinay Mangeshkar
    Date:7/23/2008 5:06:00 PM
    Subject:Simple and a good value
    Review:I originally went with Direct Express because of the listing with the Better Business Bureau and good reviews on other consumer websites. I was very satisfied with the service. It was easy to book and a truck was ready very soon, within a day or two ... [ More ]
    Rating:
    Poster:Jennifer
    Date:7/23/2008 2:19:00 PM
    Subject:Car transport Ohio to Arizona
    Review:I was very nervous about shipping my car from Ohio to Arizona. I read several reviews online and decided to go with Direct Express. I am so glad I did. Everyone was very nice every time I had to call. Our move dates changed and the pick up address ch... [ More ]
    Rating:
    Poster:Kelly Dubasik
    Date:7/22/2008 12:23:00 AM
    Subject:Great experience moving from California to Ohio
    Review:I had originally placed an order with Cascade Auto Transport for my Lexus to be shipped from California to Ohio, and I was assured from the person who I placed the order with that my delivery route was very popular and that within a few days I would ... [ More ]
    Rating:
    Poster:Nick Singh
    Date:7/21/2008 5:37:00 PM
    Subject:GREAT EXPERIENCE
    Review:Shipping your car is not an easy decision, but they made it as easy as can be. They were professional when taking my order, answered all questions, but kept it short and to the point, they didn't try to over sell you and now I see why, their ser... [ More ]
    Rating:
    Poster:Shawnda
    Date:7/21/2008 12:54:00 AM
    Subject:Great Job.
    Review:I am a travel nurse and this was the first time I ever shipped a car. I was very apprehensive. The truck driver was nice. He was able to give me the dates and times to expect my car. He also assured me that my car would not be moved the entire ti... [ More ]
    Rating:
    Poster:KGreene
    Date:7/20/2008 5:59:00 PM
    Subject:Excellent Service...
    Review:Direct Express was very professional and assigned me to a WONDERFUL auto transporter company. My car was picked up the SAME DAY that I put the request in. After informing the driver that I would be flyng to Arizona, he made sure that my car would a... [ More ]
    Rating:
    Poster:N. Williams
    Date:7/19/2008 1:58:00 AM
    Subject:Great Service
    Review:Great service! They were reliable and I had no problems whatsoever. They were on-time at both pick-up and drop off. I would defintely use them again and recommend them! [ View ]
    Rating:
    Poster:Jennifer
    Date:7/18/2008 2:03:00 PM
    Subject:Perfect!
    Review:I was so scared and apprehensive to have my car shipped. I was in Kansas City the day it was picked up (and flew out to MD that night) and was told the car would be in Maryland the next day, and it was! The driver was courteous, professional and I ca... [ More ]
    Rating:
    Poster:Fouzia
    Date:7/18/2008 10:15:00 AM
    Subject:The FedEx of Auto Transport
    Review:OMG, these guys are the greatest. We were moving a car from rural Louisiana to Chicago. We put the order in and the trucking company called us the next day. The car was delivered the following day! 2 Days to transport a car! Highly recommended! Yo... [ More ]
    Rating:
    Poster:Laine
    Date:7/17/2008 4:45:00 PM
    Subject:Outstanding!
    Review:This company was outstanding! This was one of the smoothest and easiest transactions I have placed, starting from when I booked my order to when I received my vehicle. I booked on a Wednesday evening and the vehicle was picked up Friday morning. The ... [ More ]
    Rating:
    Poster:Peter G.
    Date:7/16/2008 10:02:00 PM
    Subject:Very Pleased!
    Review:I was very pleased with the response time, speed of delivery and overall customer service. I was contacted early by the driver, he was very courteous and kept me well informed as to when evrything was going to take place. I would definitely use Aut... [ More ]
    Rating:
    Poster:Rick Thoennes III
    Date:7/16/2008 11:15:00 AM
    Subject:My first transport
    Review:What a great experiene. This was my first time shipping a car. I called customer service and asked a ton of questions, each one was answered quickly and honestly. My car was picked up and delivered within 24 hours. Driver called me an updated ... [ More ]
    Rating:
    Poster:Matt
    Date:7/15/2008 11:27:00 AM
    Subject:Review
    Review:These guys had the best price I could find. I thought the intransit time was shorter than I expected. Driver was great. Called me a couple of times in route. I would use again. [ View ]
    Rating:
    Poster:Ray Holden
    Date:7/15/2008 6:31:00 AM
    Subject:Transport Experience
    Review:This is the second time we used Direct Express Transport. First time we had a car delivered from CA to FL. The second time we had a pick up in FL delivered to CT. Both times we had a good experience and would recommend this company to anyone looki... [ More ]
    Rating:
    Poster:Richard Fitzgerald
    Date:7/14/2008 8:54:00 PM
    Subject:Review of Auto Transport Direct
    Review:The drive, Robert, was excellent. He was late (due to other customers) but kept you updated on his arrival times. He was very curteous and professional. He delivered my minivan in good condition one day earlier than he projected. The Auto Trans... [ More ]
    Rating:
    Poster:JSeo
    Date:7/14/2008 8:04:00 PM
    Subject:My Relocation
    Review:I was very pleased with the price from the start, and when the driver came to pick up my car, he was very pleasant, friendly, knowledgeable, and helpful. He was actually detoured to pick up my car, and in spite of the California heat, he remained ple... [ More ]
    Rating:
    Poster:Valerie
    Date:7/14/2008 5:44:00 PM
    Subject:Fantastic, honest service!!!
    Review:I've used other car shipping companies in the past and they are the best. They were prompt, affordable, and I've already recommended them to 2 others. [ View ]
    Rating:
    Poster:Andrew
    Date:7/14/2008 1:18:00 PM
    Subject:Everything went well
    Review:I searched for an entire year for the cheapest auto transporting company and I seen prices ranging from $2000 to $1500 to $1000, which I could not afford. I thought that the pricing that I was given before were the lowest prices available until I got... [ More ]
    Rating:
    Poster:Yasmeen Abdul- Quddus
    Date:7/13/2008 9:50:00 PM
    Subject:Overall Service
    Review:The driver who picked up my vehicle was courteous and friendly. He called 24 hours the car was scheduled for pickup and he offered to pick up the car early if I was ok with that. The driver was accomodating, and had a CAN DO attitude which made me fe... [ More ]
    Rating:
    Poster:Derek
    Date:7/13/2008 11:42:00 AM
    Subject:CUSTOMER SERVICE IS STILL ALIVE
    Review:Our experience was excellent. From the first phone call to the delivery of our vehicle, I cannot express the satisfaction of their service. The scheduling, the communication, and our driver, especially the driver, were above and beyond our expectatio... [ More ]
    Rating:
    Poster:Carol Miraglia
    Date:7/13/2008 11:13:00 AM
    Subject:Knew the quote was too good to be true...
    Review:Got quoted $875 for a 1999 Toyota 4Runner from Notre Dame, IN to Palo Alto, CA. Most other companies were in the $1,000-1,100 range, but since I read so many positive reviews and they were ranked so high on this website, I tried to book it immediate... [ More ]
    Response:Our outstanding positive record speaks for itself. Despite his harsh words, John Kuchinski did not cancel his order. We cancelled it. Hard to do business with people who speak that way. Customer John Kuchinski of South Bend, Indiana made his vehic... [ More ]
    Rating:
    Poster:Kooch
    Date:7/11/2008 5:58:00 PM
    Subject:These Guys Are Pathetic
    Review:Never Never deal with these guys. They are cheap. And they are cheap for a Reason. They will never pick up your car and you will only be hearing " We are currently looking for a driver" everyday, during your wait. Do Not Deal with them ... [ More ]
    Response:Customer Suatha Vadlamani of Cambridge, Massachusetts made his vehicle available the week before the 4th of July. Major holidays, i.e. Xmas - Easter - the 4th of July - often times slow things down. Other customers understood and most of their cars s... [ More ]
    Rating:
    Poster:Satya
    Date:7/11/2008 2:30:00 PM
    Subject:Outstanding Service and Rapid Turnaround
    Review:They had next to the lowest bid but customer service was very good in answering my questions and concerns. They also sent very good instructions and information via email. I was in touch with the driver several times during the brief journey from G... [ More ]
    Rating:
    Poster:Nancy L.
    Date:7/11/2008 2:30:00 PM
    Subject:GREAT SERVICE
    Review:GREAT SERVICE. HIGHLY RECOMMENED. ON TIME. DRIVER WAS VERY FRIENDLY. VEHICLY CAME IN GREAT CONDITION. PAID THE PRICE I WAS QUOTED. CUSTOMER SERVICE WAS VERY FRIENDLY.WOULD DEFINATELY USE THIS COMPANY AGAIN! [ View ]
    Rating:
    Poster:FRED SHIVRATTAN
    Date:7/10/2008 10:06:00 PM
    Subject:Direct Express Auto Transport
    Review:I did alot of research on the intranet prior to shipping my vehicle from Ohio to California. With the cost of gas and the summer heat, I didnt want to drive the car across the US. I searched Auto Transport on the intranet and found nothing but good... [ More ]
    Rating:
    Poster:Ken P.
    Date:7/10/2008 10:38:00 AM
    Subject:Review
    Review:Exceeded my expectations. Car was picked up same day as first available and arrived the next day. Next day! I'm sure it was catching an open window in the schedule, but the carrier was courteous, responsive, communicative and did a great job. ... [ More ]
    Rating:
    Poster:Peter
    Date:7/10/2008 10:29:00 AM
    Subject:Shipment of Two Vehicles
    Review:I contacted Direct Express Auto Transport after searching and reviewing many other companies on the internet and getting quotes for the transportation of my two Vehicles one being a 2002 Ford Ranger EDGE 4x4 the other a Classic 1966 Ford Mustang Coup... [ More ]
    Rating:
    Poster:Karl Vandeventer
    Date:7/9/2008 11:29:00 PM
    Subject:Exceptional company
    Review:I usually don't fill out surveys, but this company took care of everything exactly right. Their choice of carrier was also excellent. Smooth as possible. [ View ]
    Rating:
    Poster:Richard Lorenz
    Date:7/9/2008 11:46:00 AM
    Subject:Transport form Virginia to California
    Review:Very helpful cuastomer service. Driver unloaded car remotely and drove it to the door in Los Angeles. Car receved inexcellent condition. Driver was polite and very timely. He called with notice of delivery 24 hours in advance. Quote was very quick an... [ More ]
    Rating:
    Poster:D. Macaluso
    Date:7/9/2008 9:57:00 AM
    Subject:Prompt Service
    Review:I had first contacted another company which also had many positive reviews, and although the quote was on the low side, we waited 3 weeks for them to find a carrier. Even after raising the bid they still had no luck. I decided to call Direct Expres... [ More ]
    Rating:
    Poster:sarah
    Date:7/8/2008 1:52:00 PM
    Subject:Crew cab transport from HI to NV
    Review:Very satisfied with overall transport from Hawaii to LasVegas. Scheduling was exactly how they explained it. Would recommend to family and friends. /*off was 1 day early [ View ]
    Rating:
    Poster:Herschel S. Esperas
    Date:7/8/2008 1:27:00 PM
    Subject:Lightning quick, very good phone customer service
    Review:I would recommend these guys in a heartbeat. The car actually beat the paperwork for this car that was shipping from AZ to NorCal. I was amazed that I placed an order on Mon afternoon, and by Tuesday they had picked it up and were going to deliver ... [ More ]
    Rating:
    Poster:Gene
    Date:7/8/2008 12:20:00 PM
    Subject:Excellent Service
    Review:Thank you for a seamless transaction. Communication with your driver was excellent. He picked up my vehicle on time and delivered it to us in perfect condition. It was a pleasure doing business with your company. [ View ]
    Rating:
    Poster:Sheryl Hoffman
    Date:7/8/2008 7:54:00 AM
    Subject:Forida to California Transport
    Review:Great experience shipping our daughter's car to California. Direct Express was very professional to deal with and courteous in answering our questions. The actual carrier was MRV Transport (formerly Alliance). They picked it up within two days... [ More ]
    Rating:
    Poster:Paul
    Date:7/6/2008 4:37:00 PM
    Subject:Direct Auto Review
    Review:For the second time, we shipped our 1999 Toyota Camry across country. We did the usual research, got several quotes and weren't sure who to choose. It's easy to second guess your choice because you never know if you can trust the web refere... [ More ]
    Rating:
    Poster:Dorothy Travis
    Date:7/6/2008 1:53:00 PM
    Subject:2000 Pontiac Grand Prix
    Review:I contacted direct express auto for my pickup. They had a scheduled pickup w/in 24 hrs. I was figuring the car would get to me in 7-10 days. I received the car in 5 days from the time I placed the call. Excellent service. Would use again. [ View ]
    Rating:
    Poster:Pete Augustine
    Date:7/4/2008 9:01:00 AM
    Subject:car hauler
    Review:The overall experience of using Auto Direct could not of been better. From the first time I called, all of my questions were answered, every detail was explained. Everyone I talked to was helpful, and I greatly appreciated it. The driver, Kirk, was v... [ More ]
    Rating:
    Poster:don
    Date:7/4/2008 8:12:00 AM
    Subject:Smoooooth service
    Review:This was my first time shipping a car across the country but the experience was great. It was actually easier than me flying out here. Pick up was on time, they called me the day before. They found a carrier in literally 20 minutes after I booked i... [ More ]
    Rating:
    Poster:Mitul
    Date:7/3/2008 12:37:00 PM
    Subject:A seamless procedure end to end!
    Review:I placed my order online on 6/18. Vehicle was assigned to a truck 6/19. Driver called about 2 hrs before pickup on 6/25. Vehicle delivered on 7/1 without incident. The good part was that I had the driver's cell number and could call him ahe... [ More ]
    Rating:
    Poster:KK
    Date:7/3/2008 11:20:00 AM
    Subject:Great Transport Broker!
    Review:We submitted everything on the internet, never had to call customer service! Our car was picked up and delivered in 7days from Louisiana to California door to door. This broker quoted one of the lowest rates and they are ranked very high. We don'... [ More ]
    Rating:
    Poster:Anna
    Date:7/3/2008 2:18:00 AM
    Subject:Direct Express Auto Transport
    Review:Direct Express Auto Transport did a great job of having our car shipped from Northern Calif. to Oregon. We hade a tight time-line for pick-up ( 4 days). The car was picked up by Earl Williams of E.E. Williams Transport. Earl and his son were on-time ... [ More ]
    Rating:
    Poster:Herb
    Date:7/2/2008 3:14:00 PM
    Subject:Service
    Review:I will use this service again!! I was able to set this up on the internet, then do a follow up call, at that time they put me in touch with the driver of the truck that would ship for me. Perfect. [ View ]
    Rating:
    Poster:Jared Droke
    Date:7/2/2008 1:01:00 PM
    Subject:My Car Shipping Experience
    Review:I am very satisfied with the service your company provided form start to finish. The customer service representative worked with me very closely and answered all of my questions and concerns (and the price, $475, she quoted me was $25 cheaper than th... [ More ]
    Rating:
    Poster:James Jackson
    Date:7/2/2008 11:35:00 AM
    Subject:Truck Driver
    Review:The driver was excellant,very friendly and profreshional.(Ricky)The Super Bee arrived in the condition it left in.The communication along the route was good.I knew where he was most of the time. [ View ]
    Rating:
    Poster:Steve Breed
    Date:7/2/2008 10:02:00 AM
    Subject:excellent
    Review:excellent to work with,no problems at all having another car moved by them now.pick up guy was actually 10 min early he even called ahead.had the car on the trailer within 20 min.car arrived perfect [ View ]
    Rating:
    Poster:art l
    Date:7/1/2008 10:34:00 PM
    Subject:Response to Survey
    Review:I have used Direct Auto Express twice. I will use again in August 2008. Customer Service have been cordial when contacted the second time; Very direct. However, vehicle was picked-up/returned as I requested without damages. Driver very friend... [ More ]
    Rating:
    Poster:Amelia Day
    Date:6/30/2008 5:03:00 PM
    Subject:Great Service
    Review:We were very nervous about shipping our car to our new home. Acworth Auto Transport in Georgia called the day our order was placed. She was very nice and answered all of my questions. When the driver picked up the car, he was very nice as well and pu... [ More ]
    Rating:
    Poster:NB
    Date:6/30/2008 10:12:00 AM
    Subject:Great service and price
    Review:I contacted 5 different shipping companies before selecting Auto Transport. Their price was very competitive ($625 vs. up to $1200) yet the descriptions of the service provided appeared to be identical for all the carriers that I called. I was contac... [ More ]
    Rating:
    Poster:C Doan
    Date:6/30/2008 8:55:00 AM
    Subject:Extremely Satisfied Customer
    Review:The service provided was excellent. I was amazed at the speed with which this all happened. My official request for transportation was made, on the Web Site, very late Wednesday night . Surprisingly, my car was picked up in New Jersey Thursday aftern... [ More ]
    Rating:
    Poster:Dan Baker
    Date:6/30/2008 8:13:00 AM

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