Company Response Review Report Review
RIPPED OFF...TOOK DEPOSIT...NEVER TRANSPORTED

Phyllis Bodine Submitted this review about Around The World Auto Carriers
Review made Live: 11/18/2015 3:09:00 PM


IF YOU WANT LEFT IN A LURCH AND RIPPED OFF THIS IS THE COMPANY FOR YOU!!
Krystal Pierce took my deposit of $167 to transport my car from GA to IL. Once she confirmed my payment and shipping form was received I couldn't reach her by phone. She told me the car would be picked up on 10/31/15 and she would contact me with the carriers insurance and driver contact. On day of expected pick up I tried to reach her because we had no proof of carrier insurance or driver contact, we finally got to talk to her by tricking her by calling off another number and she said she would call us right back as soon as she found out what was holding up the driver. NEVER HEARD BACK FROM HER, CAR STRANDED IN GA!! She finally called me on 11/2/15 after I disputed her PayPal payment and said she had a driver to pick up my car, WHY BELIEVE HER NOW??? On that day I told her I would like a refund and she said ok, but I HAVE NOT received any money from Around the World!!
I am still trying to get my deposit refunded...I sincerely urge you NOT to use this company, Krystal stole money by not fulfilling her part of the contract and transporting my car as promised....I fulfilled my part by paying the deposit.
Shipment Details
Origin State:
Georgia
Pickup:
Never
Destination State:
Illinois
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
31582-OI
Quote or Order Cost:
$467

Company Response
KRYSTAL from Around The World Auto Carriers Submitted this response.
Response Date: 11/18/2015 3:50:00 PM
Mrs Bodine double brokered. We sent our driver out and the car wasn't there when the driver showed up. She also did this to 2 other companies that work with us. She payed them all a deposit and then requested her money in return. Her money was credited back to her account. Unfortunately during this time of year the drivers do get delayed. We tried our best to have the driver there on time unfortunately the car wasn't there. We truly apologize for the delay but during this time of year the drivers get slammed. Paypal refunded the money back to Mrs Bodine. We have receipts to confirm as well as the other brokers