Company Response Review Report Review
Crook

Alexis Submitted this review about Auto Rail Forwarders
Review made Live: 10/29/2015 11:03:00 AM
Crook. Scammer. Liar.
Someone has to deal with Gerry (Full name: Gerald Louis Giovannetti).
A civilized society cannot tolerate such a despicable person.

Took 1679$ from me to transport a car from Montreal to Vancouver.
Car never left Montreal.
Never returned money.

After 3 weeks of constant lies, and delays, Gerry had the gall to send me to an industrial parking lot to ship the car with a trucking company, Maven Transport, without actually paying them to transport the car.
Gerry instructed me to go to a parking lot in an industrial neighborhood of Montreal.
I met the Maven Transport driver there, and was surprised to be given a blank form to fill out with no mention of Gerry or Auto Rail.
It's as if I was hiring the trucking company myself.
Confused, I filled out the form putting Auto Rail as the shipper.
The driver loaded the car, and I left thinking the car would finally be on its way to Vancouver after three weeks of lies and excuses from Gerry.
I hadn't even had the time to cross the street, when the Maven Transport dispatcher, called me to inform that they were missing information from Gerry, and would therefore have to unload the car.
I call Gerry. Amazingly, as anyone who has business dealings with the man knows, he picked up on the first ring. I tell him to call back the Maven Transport dispatcher.
Even more amazingly, the dispatcher calls me back a few minutes later to tell me that all is good, and that the car will be on its way to Vancouver.
I leave wondering if dear Gerry's nefarious online reputation, generally confirmed by my own dealings with him during 3 weeks, may somehow be undeserved.
An hour later, I'm relaxing and enjoying a pleasant lunch when I get a call from the Maven Transport dispatcher informing that Gerry has given them false information, has not paid them, and that the truck driver will be unloading the car at the next truck stop.
After discussing with the dispatcher, and providing him all the documentation, I manage to convince the dispatcher that we are both victims.
He agrees to send the driver back to the parking lot to unload the car, on condition that I pay for a tow truck to unload the car from the flat bed transport truck.
I agree. The tow truck ends up costing me another 97.53$.
The dispatcher informs he that not only did Gerry not pay him, Gerry provided him with the number of a Burger King as the number to contact in Vancouver, and gave the address of an auction house as the drop off address of the car in Vancouver, leading him to believe he was going to sell off the car.

Countless people have been robbed by Gerry, as a quick Google search will show.
There have been not one, but two reports on CBC on clients who were scammed by Gerry.
Why is no one acting to stop this man?
Shipment Details
Origin State:
Quebec
Pickup:
Never
Destination State:
British Columbia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
101511
Quote or Order Cost:
$1679

Company Response
Nick from Auto Rail Forwarders Submitted this response.
Response Date: 1/6/2016 2:34:00 PM
HELLO SIR Please be advised that we have attempted to provide this client back a full refund. The client has refused to accept the payment... The Client agreed to remove this bogus review... but we asked for a letter signed to confirm that this would be completed before being provided a password for the remaining half of the funds. The client has refused to comply to our terms... After all we have been advised that he ended up providing our interline transport carrier who intercepted our shipment for a lower price cancelled our service and gave them the order for a price lower then our price... The client.. expects us to refund him... with out a letter.. we are not going to refund him.... He post a review... to this site knowing very well he screwed us over.. and as well we are not to happy with the Driver Broker who offered him a lower rate.. We have tried to provide him a full refund with out the deduction of the $ 500 cancellation fee... and still he refuses... What more can we say... but good for you for getting a lower price ... You signed a contract... we did our best to make it happen... and we told you we would.. but you made the decision allong with the other carrier who btw we will never use again.... We are still open for discussion ,, send us the letter and you can receive the funds.. It is very simple... otherwise all you have to do is repost the nasty message... I guess its our turn to post something about the client.... Goes Around Comes Around... Up to the client... we still await the letter and the payment is there for you.. As discussed.. Thank you Management.