Review Report Review
Lack of Custoomer Service

Mrs. Fiai Submitted this review about Precision Car Carriers
Review made Live: 10/9/2015 2:45:00 PM
My husband was unable to get timely responses from the first line of contact. Customer Service Representatives did not communicate that a bidding process was necessary in order for our car to be finally picked up. After the first driver was a "no-show" the communication between myself and the Dispatch Coordinator essentially broke down. She was snippy and unprofessional and escalated her tone during the conversation. She did promise to contact myself or my husband the next day (a day after my car was to be picked up) with a resolution. She was late on calling. When my husband and I asked for a refund, the unprofessionalism continued and we were informed that we had to wait to get a check from the accounting department on Monday (Columbus Day) and were told that it was impossible to start a refund after the office closed at 3pm on Friday. Business hours listed on the website state the office closes at 8pm Monday through Friday. To recap: our car was never picked up, we were essentially told that if we wanted it picked up, we would need to escalate the price (which was the price that I agreed upon in the contract my husband originally signed) and that the refund wouldn't be able to be started immediately because the office was closed. We are a military family and are in need of two cars at our next duty station. I have never been so disappointed in a service in my life. I would definitely guard against using them again at all costs.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Louisiana
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
7977-dc
Quote or Order Cost:
$300