Company Response Review Report Review
Good service except for pickup time

Jackie Submitted this review about Ship a Car Direct
Review made Live: 9/4/2015 4:54:00 PM
This was a cross country move. I wanted to move my Honda CRV from California to Pennsylvania. The company's initial quotation was $1275, which was among the middle of all the quoted prices. I chose this one because of its good reviews.

I put the first available time 7/24, as my intended move data was 8/1. Nothing happened until a couple of days before the move, Jason called me to ask if I would be happy to add some money (suggested $50 to 100) to attract drivers to response. I was a bit concerned about the timing because I felt it would be more difficult to handle my car after I moved out from CA. I agreed to add $100. Right before I moved, some driver responded with a pickup date in between 8/1 and 8/2, which was still after my leave. I had to ask a friend to take care of this. This actually pickup took place on 8/4.

And on 8/7, I received a call from driver that he was a few hours away from me. However, instead of the "door-to-door" delivery promised, the pickup location was actually in a parking lot outside Walmart. The reason was that their big truck was not allowed to enter the residential area because it is too big. Anyway, I asked someone to drop me off at Walmart and wait for a few hours until the driver showed up and called me to meet him. The car was dirty, as expected (lower floor of the two-floor open carriage), but luckily no scratch on it.

All in all, after reviewing different car shipping companies and based on my own experience, I have to say there is no 100% ideal service for this business. More or less something may go wrong as there are multiple unpredictable factors from the pickup, to the transportation delay, to the receipt of the car. My expectation of this shipment was below what actually it was so I am kind of happy.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
446047-SQ
Quote or Order Cost:
$1375

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 9/4/2015 6:04:00 PM
Thanks for your positive review, Jackie! One thing that was tricky about your timing was there was a pick-up date preference and a delivery date restriction, and the drive time was shorter than the time between your preferred dates. Even though there wasn't an exact match for your timing preferences, glad it arrived safe!