Company Response Review Report Review
DO NOT USE AAA TRANSPORTERS !

Gina from Illinois Submitted this review about AAA Transporters
Review made Live: 8/31/2015 11:22:00 PM
DO NOT DO BUSINESS WITH AAA TRANSPORTERS!!!!!!!!
A company that not only lies, they are also disrespectful and their way of solving issues is hanging up on your call or not answering your calls at all
I made arrangements to have my nephew’s SUV transported from Illinois to Florida.
A price was quoted to me by George of $570.00 and I was informed to give the carrier (driver) $75.00 in cash, Certified check or Money order when he picked it up and the rest in Florida on delivery. He still requested a Credit card number in order “to start the process” but stated “we will not charge the card” My nephew called and spoke to George at AAA Transporters and made arrangements to hold the delivery to Florida between the dates of 9/11/15 and 9/14/15, since my nephew had just arrived in Florida from the move. George informed my nephew that it would not be a problem but made no mention of additional charges.
The agreement was never sent to us, after I requested 3 times and left 2 messages still no agreement and the carrier was at my door! I tried numerous times calling and leaving George messages to no avail. It was not until I explained our situation to another employee at AAA Transporters that I was given George’s Cell phone number and he answered the phone. He kept saying he emailed the agreement and it must be in my spam but it was not in my spam b/c I added to safe list. I then requested him to fax it, he said he couldn’t because he was not at work. And he added “The driver also has the paperwork just ask him for it”
The driver a very nice gentleman caught in between this situation gave me what he had which was titled “Bill of Lading” and the only information on it was a pick up address and delivery address. The rest of the information was blank. We completed the information, wrote down the odometer, handed the $75.00, took pictures and the SUV was on the way.
However it arrived BEFORE the agreed date and my nephew was not ready financially to accept delivery. That is why he made arrangements with George to have it delivered between specific dates. The carrier SMBB (great company) made a 3 way call to George however George began speaking to the carrier before he knew I was also on the line. And began ranting about he never gave me instruction to give the driver $75.00……he never agreed to deliver the SUV between those dates and he would charge us extra!
That’s when I interrupted him and said I was also on the line in a three way call and I called him an outright liar! And since we …..(The carrier and myself) that were on the phone were not getting anywhere with George I asked for his supervisor. Chris Delany came to the phone and as I was trying to explain our situation he didn’t let us finish. He started to talk about how many years George was there working with them and he wouldn’t make a mistake like that, added about their ratings. He was not helping to resolve the issue; he added he can store the car for $10.00 a day. I told him that his ratings would not be that good after I tell customers not to do business with them.
That’s when the carrier asked him “what about my money?” Chris answered and I quote “I’m done, I heard enough” and handed the phone back to George and right away George stated we can store it for $15.00 per day! I told him your boss just said $10.00/day and you’re saying $15.00?? George again lied to both the carrier and I on the phone saying that’s not what Chris said, and hung up on us! (The Carrier and I)
I was livid and so was the carrier to say the least! The carrier stated she was going to report them to Central Dispatch and I am doing the same plus the BBB and the transportreviews.com.
What happened you ask? The carrier sent me a copy of the paperwork that showed them we were to pay $500.00 and the amount the carrier had to give AAA Transporters was a big $0 not a penny goes to AAA Transporters. They had made a mistake on the paperwork!! God is GREAT!!! So the carrier agreed per the paperwork that we give them only $425.00 and the driver delivered the car. The carrier resolved the issue! NOT AAA TRANSPORTERS - - -DON”T FALL FOR THIS COMPANY!!!
Gina from Illinois
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Florida
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
George from AAA Transporters carrier order ID 2092
Quote or Order Cost:
$570

Company Response
Chris Delany from AAA Transporters Submitted this response.
Response Date: 9/4/2015 12:38:00 PM
America is beautiful-anyone can complain and make up lies. Transport Reviews can post them because they are in the business of posting reviews. However- they don't decide when someone is crazy. They post the review and we respond. They don't decide when someone is without merit. That's transport reviews. The BBB read her complaint and did not even post because obviously some there read and knew we did our job and it was just a consumer trying to STEAL, ROB services. Obviously Aunt wasn't on the same page as the nephew. Nephew thought we did our job well. (Here is his response when asked if he can get his Aunt to remove the frivolous review - " I will try. Like I said I have no control over what she does. I sent her a text asking her to take it down though. If she doesn't then yeah just respond to it. I understand you have to protect your brand and there is absolutely nothing wrong with that. For what it's worth you guys were nothing but respectful and cordial with me. I work in a field where I deal with frustrated customers on a daily basis and also get reviewed based on those interactions." -Nephew- - That was the nephew. Back to the complaint. For her to state "God is great" because she cheated us out of the fee just shows the ignorance and her hypocritical self- I don't think "god" nor society applauds a thief "theft of services. and oh by the way (attached) nephew paid deposit doing the right thing. Web Accept Payment Received (Unique Transaction ID # 4XL60766RS486971B) Name: Fxxxxxxx Cxxxxxxxxx (The sender of this payment is Unregistered) Buyer email: D(xxxxxxxx)@gmail.com Payment For: Invoice #1217 Payment sent to: rosadelany@aim.com Total amount: $75.00 USD Fee amount: -$2.48 USD Net amount: $72.52 USD AAA Transporters doesn't like a thief. God doesnt like a thief. Society doesnt like a thief. 80 vehicles shipped a week for 6 years and we do the right thing EVERYTIME. I'm sorry no one has invented the crazy meter detector it could have saved us a lot of time.